One widget to transform your support experience

The Freshchat Conversations Widget delivers conversational engagement through bots and agents

AI powered self-service

Guide customers to a zero-contact resolution by helping them find answers instantly

Live chat support

Facilitate real-time interactions between customers and agents to resolve complex issues

Delight customers with effortless self-service

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Delight customers with effortless self-service

Enable FAQs

Help customers find quick answers to common questions

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Configure answers

Train chatbots to identify and answer common questions from customers

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Leverage chatbots

Enable bot flows to automate routine processes

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Make every agent a hero

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Make every agent a hero

Topics

Connect customers to experts based on the issue at hand

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Offline experience

Continue conversations outside defined business hours

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Customizable agent profiles

Provide the flexibility for agents to customize profiles to build better credibility with customers

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Personalize conversations at scale

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Personalize conversations at scale

Campaigns

Trigger targeted messages based on customer segments or actions

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Multiple widgets

Configure multiple web widgets for different use cases or brands

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Customize widgets

Align the look and feel of your widget to match your brand

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Deliver conversational engagement with the Conversations Widget

Faster resolutions

Bots and agents can work together to resolve queries faster

Quicker deployment

Go live fast and iterate later with better change management

Improved CSAT

Deliver more engaging conversational experiences

Try the Freshchat Conversations Widget

Sign up for a 14-day free trial