Explore insights from Gartner on adopting digital-first customer service solutions

Read the report to learn:

  • Why the future for customer service is increasingly digital-first and self-service
  • How siloed initiatives have resulted in disparate customer journeys and poorer experiences with multiple contacts for issue resolution
  • Why Freshworks was recognized as a Representative Vendor in digital customer service and support

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Gartner, Market Guide for Digital Customer Service and Support, David Norrie, Steve Blood, 18 September 2023.

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