How we lead

We help more people succeed by continuously finding better, more human ways to work. Our leadership competencies function as a behavioral compass to guide us in this process, through the good days and the not-so-good days. They create our unique Freshworks culture.

We drive results

We have a strong bottom-line orientation.
We persist in accomplishing objectives despite obstacles and setbacks.
We have a track record of exceeding goals successfully.
We push ourselves and help others achieve results.

We collaborate

We work cooperatively with others across the organization to achieve shared objectives.
We represent our own interests while being fair to others.
We partner with others to get work done.
We credit others for their contributions and accomplishments.
We gain trust and support of others.

We innovate

We come up with useful ideas that are new, better, or unique.
We introduce new ways of looking at problems.
We take creative ideas and put them into practice.
We encourage diverse thinking to promote and nurture innovation.

We focus on our customers

We gain insight into customer needs.
We identify opportunities that benefit the customer.
We build and deliver solutions that exceed customer expectations.
We establish and nurture effective customer relationships.

We adapt

We pick up on situational cues and adjust in the moment.
We readily adapt personal, interpersonal, and leadership behavior.
We understand that different situations may call for different approaches.
We are agile to act differently depending on the circumstances.

We value differences

We seek to understand different perspectives and cultures.
We contribute to a work climate where differences are valued and supported.
We apply others' diverse experiences, styles, backgrounds, and perspectives to get results.
We embrace the variety of cultural norms, expectations, and ways of communicating.
We are sensitive to peoples' feelings when delivering tough messages.