Downtimes Happen. Don't lose your customers over it.

Manage Incidents better with a Live Status Page.

Freshstatus Status Page Software

Join 10,000+ businesses that use our Live Status Page

Incident Management

Manage Incidents and Maintenances like a pro.

 

Freshstatus' Incident Communication system helps you manage every Incident  and schedule maintenance efficiently.  This helps reduce load on your customer support agents dramatically.

Incident Lifecycle Management
Manage your entire
Incident Lifecycle

Create Incident logs that automatically update status on your status page, display all relevant info, trigger notifications, track Incident Sources, and publish RCAs.

Reduce time to report
a disruption

Use Templates & Canned responses to enable your teams to report downtimes quickly, thus reducing repetitive tasks and letting them focus on the resolution. This way you are sure to inform your customers about downtimes at the earliest.

Maintain accuracy
across channels

With notifications being triggered from Freshstatus - whether they are email alerts or broadcasts on Twitter, you don't have to worry about messaging inconsistencies. Be assured that your customers recieve accurate info on all channels.

 

Alerts & Notifications

Proactive Communications to keep everyone on the same page

 

Enable Subscribers, employees & other stakeholders to recieve Incident updates on various channels.

Communicate on Multiple Channels
Let your Customers choose
from multiple Channels
Give your end users the freedom to get alerted on the channel of their choice like RSS/ATOM, Twitter, Email and Webhook*. They can also choose to get alerted on any specific service by using the Follow Incident feature.
Add more notification
channels using Webhook

Don't miss out on a communication channel where your subscribers or employees are expecting critical alerts. Freshstatus allows you to connect to any other channel using Webhook integrations.

Embed Status Badges and 
Alert Widgets on webpages

Display current service statuses and active Incidents & Scheduled Maintenance anywhere on your website or support portal. These are unmissable badges or pop-up banners to keep your customers informed.

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Powerful Integrations

Integrate seamlessly with the tools you already use.

 

Freshstatus fits in perfectly with the tech-stack you use. Use our integrations to extend the power of Freshstatus.

  • Freshping
  • Freshdesk
  • Freshservice
  • Twitter
  • Slack *
  • REST API *
  • Webhook
Integrate with the tools you already use


More features to improve your

Incident Communication Management

Status Page Branding

Make your status page look and function just the way you want. From customizing Domain with SSL, branding, adding unlimited service components, to adding custom footer links, social media handles and more.

Alert Email Customization *

Customize email addresses along with the body & content of the email alerts being sent out to subscribers to match your branding & messaging guidelines better.

Private Incidents & Notes

Not all downtimes or disruptions need to be communicated to your end users. Create Private Incidents to keep a log on such Incidents without alarming your users. Similarly, use Private Updates, to capture details that don't need to be published to customers.

What are you looking for?

We are a SaaS / IT Services company

looking to keep our Clients updated.

 

Freshstatus is perfect for companies who want a fully customizable Status Page & Incident Management  that helps build trust and improve brand reliability with your clients and customers.

  • SEO-friendly Status Page
  • Multi-channel Subscriber Notification
  • Customizable Status Page & Email Alerts
  • Status Badges and Alert Widgets
Freshstatus for SaaS or IT Companies

We are an IT team looking to keep our 

Employees updated.

 

Freshstatus is ideal for companies with large or distributed workforce who strive to keep their stakeholders informed about business service disruptions or scheduled maintenances at all times.

  • SSO/SAML Login for Status Page *
  • Quick Service Status Change *
  • Granular Subscriber Management
  • Incident Templates & Canned Responses
Freshstatus for Corporate IT Teams

*Features Coming Soon