Downtime Incidents and Status Pages
An Incident is any service disruption your customers faces. It could happen due to multiple operational and technical reasons. Though incidents are unavoidable for any service provider, it can be dealt by turning a bad incident into a memorable customer service experience. Today most top businesses in the world, understand the importance of always being available to their customers and put effort to ensure 100% website uptime. But despite every possible precautionary measure that a business takes, incidents still happen. Only well-planned incident communication can help the organization during unexpected situations.
An incident, typically downtime or an outage, matters to all the stakeholders of a business, but primarily the customers. After all, your customer comes first. Not only do they rely on your services for their daily operations, but they also pay you for it. It goes without saying that they have the right to be the first ones to be alerted when a site goes down. A survey among IT management professionals revealed that a major IT incident can adversely affect a business within 15 minutes. So, keeping incident management systems always on the fly becomes indisputable. This is where status pages come in. A Status Page is imperative in communicating an incident with customers and all the stakeholders as it will be the single source of truth during an incident.