Downtime incidents and Statuspage
An incident is any abnormality that disrupts the service you provide your customers with. It could happen due to multiple operational and technical reasons. Though incidents are unavoidable for any service provider, it can be dealt with well, turning a bad incident into a memorable customer service experience. Today most top businesses in the world, understand the importance of always being available to their customers and put effort to ensure 100% website uptime. But despite every possible precautionary measure that a business takes, incidents still happen. Only well-planned incident communication can help the organization during unexpected situations.
Who cares when your website is down?
An incident, typically downtime or outage, matters to all the stakeholders of a business, but primarily the customers. After all, your customer comes first. Not only do they rely on your services for their daily operations, but they also pay you for it; it goes without saying that they have the right to be the first ones alerted when a site goes down. A survey among IT management professionals revealed that a major IT incident can adversely affect a business within 15 minutes. So, keeping incident management systems always on the fly becomes indisputable. This is where status pages come in. A Statuspage is imperative in communicating an incident with customers and all the stakeholders as it will be the single source of truth everyone is looking at, during an incident.