Incident creation
Leverage our APIs to link your monitoring systems to create incidents automatically or use the ‘Quick Status’ feature to change availability on your status page immediately and add incident information later.
Configure your status page to carry brand colors, support info, and more. And structure your service components better with up to three nested levels.
Discoverability
Add SEO components like a meta title and meta description to make sure customers can search and find your status page.
Allow customers to subscribe to individual service components or the entire services list. Give them control to receive alerts via Email, Twitter, RSS/ATOM, or via Webhook.
Use badges and banners to showcase availability on your website or support portal. Use badges to display real-time info round the clock, and banners when there’s an active incident or maintenance event.
Get control over the various stages of your incident management process viz., ‘in progress,’ ‘under investigation,’ etc. Also, define the source of the incident.
Detect downtimes with Freshping and auto-create incidents. Integrate with Freshdesk or Freshservice to log and action incidents without manual effort, and use advanced Webhook configs to push information to any other systems.
Use canned responses and incident templates to speed up your incident management. Spend less time on typing and more on resolving issues.
Add a Google Analytics tracking ID to your status page to understand page visits, button clicks, subscriptions, and more.
Edit alert emails to add brand colors, logos and even edit the text. Add custom ‘sent from’ and ‘reply to’ email IDs too.
Add private notes to incidents so the people behind the scenes can stay up to date. Create private incidents for minor outages that don’t affect customers
Use internal notifications to share information with internal teams that customers cannot access. Use it to ensure teams don’t miss out on anything important.
Offer access to agents/ admins via a public identity access provider like Google or Microsoft, or allow them to log in via an ID and password.
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