COVID19 Note Resources to help you and your business through a global pandemic
Language: ENG
Expertise: Service management/ Customer behaviour/ Organisational change/ Leadership
Type session available: Max. 5 companies + 50 passive attendees
Date and time: July 20th / 15:00 - 16:00 CET
Simone is a Service Management Mixologist who probes the hearts and minds of what makes business and IT tick and jumpstart people’s thinking to evolve behaviour and actions. Simone is a Senior Consultant, contributing author and master trainer in frameworks such as VeriSM, ITIL, DevOps, CASM, KCS and SFIA. Simone combines this with her HR, Organisational Change and complementary health background for a deep leadership experience she shares through training, workshops, various conferences and across social media.
Language: FR
Expertise: Storytelling/ Customer experience/ Marketing strategy/ Customer relationship management
Type session available: Max. 5 companies + 100 passive attendees
Date and time: July 7th / 10:30 - 11:30 CET
Thierry Spencer is a renowned French expert in Customer Experience. Associate Director of L’Académie du Service”, he is also the author of the well known Sensduclient blog, on which he shares interviews, analyses, and articles on books and studies since 2005. Before starting in consulting, Thierry has occupied various director positions in Marketing and Customer Service in multiple industries, where he implemented and managed many customer projects.
Language: FR
Expertise: Brand Management/ Customer Loyalty/ Emotional marketing/ Customer experience
Type session available: Max. 5 companies + 100 passive attendees
Date and time: July 2nd / 14:30 - 15:30 CET and July 8th / 10:30 - 11:30 CET
Patrice Laubignat is the CEO and founder of Eforbrands. He advises many companies on how to value their brand and their customers through a humanised approach to marketing. Patrice is a renowned expert of emotional marketing, customer experience and customer loyalty. He is the author of multiple books, including “La fidélité du chaos à la zone de confort” and “Tout savoir sur le marketing émotionnel”. He is also the author of the blog www.marketingemotionnel.com
Language: FR
Expertise: Sales performance / Building relationships / Sales management / Leadership
Type session available: Max. 5 companies + 100 passive attendees
Date and time: July 2nd / 10:30 - 11:30 CET
Engineer from Ecole Polytechnique Féminine, Dominique Hans has worked over 25 years in Sales and Management roles for various tech-focused companies including Siemens, Computervision, Gartner, and EMC. Since 2005, she leads PERFORM’HANS and became an associate of VALUESELLING in 2008. Dominique has passionately trained, coached and mentored thousands of salespeople across the globe to improve their performances in competitive B2B selling environments. Dynamic, pragmatic, and focused on her customer’s success, she supports companies who want to significantly increase their turnover.
Language: FR
Expertise: Communication / Digital Transformation / Strategy
Type session available: Max. 5 companies + 100 passive attendees
Date and time: June 30th / 10:30 - 11:30 CET and July 9th / 14:30 - 15:30 CET
Fabienne Billat is specialized in communication and digital strategy. She helps large companies (enterprises) as well as public institutions to stimulate digital transformation internally. She also supports leaders in their efforts to maximise their digital content strategy. Fabienne is also an expert for the Sapiens institute and founded the Délégation des Femmes du Numérique Lyon Syntec
Language: GER
Expertise: Digital Customer Service / Call Center / Customer Experience Management
Type session available: Max. 5 companies
Date and time: July 21st / 15:00 - 16:00 CET
Harald Henn is specialised in conception and optimisation of digital customer service projects. He designs and implements customer experience management initiatives based on more than 20 years of experience in project management. He is editor of several ebooks on chatbots and AI in customer service, digital customer service and contact centers. His in-depth knowledge is based on more than 15 years of experience in leading marketing and sales functions for American companies in the IT industry. Most recently, he was Marketing Director at Dell Computer GmbH, leading the brand’s successful market entry in Germany.
Language: GER
Expertise: Customer Experience Management / Customer Experience Strategies / Customer centricity
Type session available: Max. 5 companies
Date and time: July 17th / 09:00 - 09:40 CET , July 17th / 10:00 - 10:40 CET , July 20th / 09:00 - 09:40 CET and July 20th / 10:00 - 10:40 CET
Annika is the lead fairy at CX Heroes. A community aimed to provide professionals with knowledge, wisdom and experience to drive success in their organizations through customer centricity. She believes in empowering CX Heroes by staying in the background so they can lead the transformation from inside their company. In 20 years of experience in large corporates as well as in consultancy, being a CX early mover, she gained loads of practical experience on how to implement a successful customer experience management and lead a successful customer centric transformation. She is a popular lecturer and speaker with her captivating and vibrant way of presenting actionable content.Annika is charmingly outspoken. She will always give you her honest opinion and provide you with valuable insights, so you are empowered to move a step further. Annika brings together CX and business performance because it's the CX zone of weakness. Annika changes organizations to be more successful by being more customer centric, that’s her zone of expertise.
Sorry, our deep-dive didn’t help. Please try a different search term.