Why choose Freshworks + Nicereply
The integration between Freshworks and Nicereply lets businesses effortlessly capture actionable feedback and help their customers see that they are listening and care about their experience. Thanks to this partnership, businesses can provide the best possible support experience to every single customer. Some key benefits include:
Get deeper understanding of your customers
Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Survey the right way
Benefit from multiple survey distribution methods. Need an example? You can measure Customer Satisfaction in the signature of every email you send, Customer Effort Score with a trigger after a ticket is closed and Net Promoter Score automatically 3 months after a purchase.
Choose what you want your customers to see
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.