HELP DESK SOFTWARE COMPARISON

Compare help desks and see what makes Freshdesk the best help desk software

Choosing the perfect help desk software for your unique business needs may be a daunting process. Our in-depth help desk software comparison of different help desk tools can help you evaluate Freshdesk against alternatives to make the right decision.

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Support and engage with your customers from a single platform

Get a single view of all your customer requestsDeliver faster and contextual supportAllow customers to find answers by themselvesHelp your team be more productiveImprove your team’s performance

Get a single view of all your customer requests

Work on customer queries across email, Twitter, Facebook, or your support portal from a single interface without switching tabs.

View The Complete Feature List

Leading industry experts recommend Freshdesk

Why do businesses choose Freshdesk over other help desks?

Get started in minutes

Integrate your inbox and other support channels with Freshdesk in under an hour and start delivering customer delight right away.

Simple, agent-friendly interface

Skip extensive helpdesk training sessions. Your agents will find our interface super intuitive and pick it up in no time.

Affordable and transparent pricing

There’s a Freshdesk plan for support teams of all sizes. Choose from our list of reasonable pricing plans with no hidden costs.

Support on the go

Your agents can access the full power of a helpdesk and respond to customer requests when they’re on the move with the Freshdesk mobile app.

Reliable product support

Up-to-date support articles, an active community forum, and our team of technical support specialists make it further easy to navigate Freshdesk.

Products

Freshdesk

    Growth
    Alle Funktionen des Free-Tarifs, außerdem Berichte, Echtzeit-Dashboards, Automatisierungen und ein Kundenportal für umfassendes, effizientes Service-Management
    €15/Servicemitarbeiter:in/Monat, jährliche Abrechnung
    Kostenlose Testversion
    Pro
    Am beliebtesten
    Alle Funktionen aus Growth, außerdem anpassbare Support-Portale, anpassbare Objekte, erweitertes Ticketing, anpassbare Berichterstellung und verschiedene Weiterleitungsmechanismen.
    €49/Servicemitarbeiter:in/Monat, jährliche Abrechnung
    Kostenlose Testversion
    Pro + AI Copilot
    Bundle
    Alle Vorteile von Pro und das Add-on Freddy AI Copilot als Bundle
    €78/Servicemitarbeiter:in/Monat, jährliche Abrechnung
    Kostenlose Testversion
    Enterprise
    Alle Funktionen des Pro-Tarifs, außerdem Audit-Protokolle, Genehmigungs-Workflows, kompetenzbasierte Zuweisungen, zusätzliche Sicherheitsfunktionen und mehr
    €79/Servicemitarbeiter:in/Monat, jährliche Abrechnung
    Kostenlose Testversion

    Helpdesk und Ticketing

    Ticketing

    Shared Mailbox

    Threads und Aufgaben

    Kundenportal

    Mehrsprachige Unterhaltungen

    Zusammenarbeit mit Dritten

    5.000 Mitarbeitende inklusive

    5.000 Mitarbeitende inklusive

    5.000 Mitarbeitende inklusive

    Bessere Ergebnisse mit Freddy AI

    Freddy AI Agent

    Die ersten 500 Sitzungen sind inklusive. €100 pro 1.000 Sitzungen

    Die ersten 500 Sitzungen sind inklusive. €100 pro 1.000 Sitzungen

    Die ersten 500 Sitzungen sind inklusive. €100 pro 1.000 Sitzungen

    Freddy AI Copilot

    €29/Agent/Monat in Rechnung gestellt jährlich

    Im Lieferumfang enthalten

    €29/Agent/Monat in Rechnung gestellt jährlich

    Freddy AI Insights (Beta)

    Benötigt Freddy AI Copilot

    Im Lieferumfang enthalten

    Benötigt Freddy AI Copilot

    Analysen und Auswertungen

    Self-Service

    Weiterleitung und SLA

    Verwaltung und Sicherheit

    Freshdesk mit noch mehr leistungsstarken Funktionen

    Hear from customers who have switched to Freshdesk

    Our agents found Freshdesk’s UI to be a lot simpler than Zendesk’s. It was easy for them to navigate through the system, find tags, merge tickets, etc. Our agents were able to do a lot more within a shorter period of time than with the legacy provider.

    Sam ElshawarbyManager, International Customer Services

    I selected Freshdesk to use as our support software over Zendesk, Zoho, and other tools in the first place because it was just a beautiful, smooth interface. My staff loved the idea that it was as simple as sending an email, getting a ticket, going into the portal, and checking the status.

    Dr. R.J GravelAssistant Superintendent and CTO

    Kayako just didn’t work for us. Our requirements were continuously growing, but Kayako didn’t scale to meet our demands. We were looking for a versatile company that could provide a one-stop solution and we selected Freshdesk as it had a very robust and mature set of products that could cater to our unique requirements.

    Farrah AbdurahmanCustomer Service Manager

    Help desk comparison: Frequently Asked Questions

    What are the benefits of a help desk ticketing system?

    A help desk ticketing system allows you to easily gather, organize, and manage support interactions from different channels in one place. This helps you deliver faster support without letting any customer conversation slip through the cracks.

    What are some essential features to look for when I compare help desks?

    A good help desk software should have robust ticketing and SLA management features. Built-in knowledge management system, useful automation, and reporting mechanisms are other key capabilities your help desk should have.

    How do I choose the best help desk for my business?

    First, identify the pain points you’re trying to solve with a helpdesk tool. Then narrow down on the must-have help desk features and the budget you can allocate for the tool. Compare and evaluate the different plans offered by leading helpdesk systems. Check how simple and scalable the help desk solution is, along with the type of product support they offer. Most help desk companies offer free trials that’ll help you see which tool works the best for your type and size of customer support team.

    Does Freshdesk offer a free trial?

    Yes, Freshdesk offers a 21-day free trial that you can avail without giving your credit card details.

    How do I migrate to Freshdesk from other help desk systems?

    You can easily move your tickets, customer contacts, and knowledge bases from existing systems into Freshdesk. For larger teams, Freshdesk offers exclusive migration support with a dedicated team of solution engineers and onboarding specialists.

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