ITSM moderna e impulsada por IA
ITSM moderno para el lugar de trabajo digital actual
Explore las completas capacidades de ITSM que transforman la forma en que TI aporta valor a su organización.
Impacto tangible, respaldado por resultados
Mejore la calidad del servicio y la productividad del personal con ITSM potenciado por IA
96%
74 %
66%
77%
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Resuelva las solicitudes de servicio de principio a fin con agentes de IA
Capacidades de Freshservice
Capacidades sólidas de TI que abarcan servicio, operaciones y activos, con inteligencia integrada para actuar más rápido.
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Freshservice nos ha ayudado a reducir los costes de TI un 60 % anual, al tiempo que mejora la calidad y la rapidez del servicio.
Con Freshservice de su lado, el equipo de transporte puede ahora resolver solicitudes entrantes en 15 minutos en vez de en 3 meses.
Si puede dibujarlo en un papel, probablemente pueda hacerlo en Freshservice. Así que si quiere automatización, dibuje unos cuadros y dígame qué ocurre entre ellos. Lo analizaré y podremos implementarlo.
Confiado por expertos
Confiado por equipos de TI en todo el mundo. Reconocido por su usabilidad, fiabilidad y satisfacción del cliente.
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Frequently Asked Questions
What is Freshservice ITSM, and how does it streamline IT support?
Freshservice ITSM is an AI-powered service management platform that centralizes ticketing, asset tracking, and workflows. It streamlines IT support by enabling teams to restore service faster, reduce manual effort, and scale operations efficiently.
How does Freshservice ITSM align with ITIL best practices?
Freshservice aligns with ITIL by offering built-in modules for incidents, problems, changes, and releases, along with CAB reviews where required. It also provides best-practice guidance to help teams standardize processes and improve service quality.
What core Freshservice ITSM features support incident, problem, and change management?
Freshservice supports ITIL processes through SLA and OLA policies for incident response, root cause analysis workflows, and change management linkages for effective problem resolution. It also provides structured change approvals with CAB, rollout, and backout plans, keeping IT operations reliable and compliant.
Does Freshservice ITSM include a service catalog and self-service portal?
Yes, Freshservice includes a searchable service catalog and a branded self-service portal for employees. These tools make it easy for users to request services, reduce dependency on IT teams, and speed up fulfillment.
How does Freshservice ITSM use AI to improve IT helpdesk efficiency?
Freshservice uses Freddy AI to handle ticket triage, summarization, and recommendations for agents. It also provides a 24/7 virtual agent in Slack and Microsoft Teams that helps employees resolve issues instantly, eliminating the need to fill out forms.
Can Freshservice ITSM handle asset and CMDB capabilities?
Yes, Freshservice includes IT Asset Management and a modern CMDB to track configuration items (CIs). It centralizes asset data, maps relationships, and links assets to tickets and changes for better impact analysis.
Does Freshservice ITSM support workflow automations and orchestration?
Yes, Freshservice offers automation through Workflow Automator and Supervisor Rules for event- and time-based actions. It also provides the Orchestration Center to run automated steps across third-party tools such as Okta, Azure AD, AWS, and Slack.
What integrations does Freshservice ITSM offer with third-party tools?
Freshservice integrates with a wide marketplace of third-party tools, including native connectors for Slack, Jira, DocuSign, and Azure AD. It also extends functionality with orchestration apps for identity, cloud, and collaboration systems.