The Future of Customer Engagement

 Tuesday 19th November 

9:00 AM - 11:00 PM (BST)

Garden Room, Museum Of London,
London, EC2Y 5HNS

An exclusive event on identifying how to ace customer engagement and deliver great customer experiences. 

Improve the customer experience you provide

Customer experiences are evolving and businesses are trying to keep up. In the world of competitive, fast-moving, commoditized businesses and a wealth of options, customer experience has become the differentiator.

This means that it is crucial to understand what your customer wants and deliver on it. To do that, a business must ensure that it aces its customer engagement. 

We’re hosting an exclusive breakfast event at the Museum of London on 19th November, where we’ll be talking about the evolution of customer expectations and what lies ahead in customer engagement—right from sales to support. 

Who should attend

All established and aspiring Customer Support leaders

VP/Directors/Head/Managers of Customer Support & Customer Service.


9:00 AM - 9:45 AM: Registration & Networking Breakfast

Welcome! Grab a bite to eat in the company of some great people before the sessions kick-off

9:45 AM – 10:00 AM: Welcome Address by Freshworks

10:00 AM - 10:30 AM: Product roadmap session

10:30 AM - 11:00 AM: Panel Discussion

Customers move forward & companies are left behind. How to keep in pace with the technology advancement in Customer Support.

11:00 AM - 11:15 AM: Coffee Break

11:15 AM - 11:30 PM: Closing Note and Q&A Session

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We will share the agenda and venue details shortly.