Skip to main content
Freshworks
  • Products
    • Freshdesk

      Delight customers and agents with effortless service and support Freshdesk
    • Freshdesk Omni

      The all-in-one solution, boosted with generative AI Freshdesk Omni
    • Freshchat

      AI-powered bots and live chat and across every messaging channel Freshchat
    • Freshservice

      Modern and intuitive IT and business team management Freshservice
    • Freshsales

      Boost sales and productivity with a unified CRM Freshsales
    • Freshmarketer

      Multichannel marketing campaigns for e-commerce Freshmarketer
    View all products and solutions
  • Platform

    Our platform

    • Overview
    • Integrations
    • AI capabilities
    • Latest innovations

    More

    • App marketplace
    • Developers
    • Technical alliances

    Product Launch 2024

    Start using our latest AI-powered innovations today. Find out how on the 2024 product launch page.

  • Resources
    • Product Innovations
    • Case studies
    • Community
    • Training
    • Support
    • About
    • Leadership
    • Careers
    • Partners
  • Demo
  • Pricing
  • Login
    • English
    • Deutsch
    • Nederlands
    • Français
    • Svenska
    • Español (España)
    • Español (América Latina)
    • Português (Brasil)
    • 日本語
    • 한국어
    • 简体中文
    • ภาษาไทย
    • Polski
    • 繁體中文
    • Türkçe
  • Free Trial

Did you know? 69% of SMBs are unhappy with their current CRM and plan to switch

Have you invested a ton of money, time and resources in a CRM that only leaves you feeling frustrated and unproductive?

 

Well, you’re not alone. CRM buyers are often faced with high CRM costs and long time to value, while CRM users struggle with bloated solutions which affect their productivity. 

 

Read the Freshworks-commissioned study conducted by Forrester Consulting, Riding The Next Wave Of SaaS CRM, to gain more insights into why organizations world over are ready to ride the next wave of CRM.

Download the complete study
smb happy chart

Complete the form to get the full report

By clicking "DOWNLOAD THE COMPLETE REPORT", I accept the Freshworks Terms of Service and Privacy Notice.

By clicking "DOWNLOAD THE COMPLETE REPORT", I accept the Freshworks Terms of Service and Privacy Notice.
Thank you for filling the form!

A copy of the CRM Satisfaction Study has been sent to your email. 
Happy Selling!

Freshworks
  • Freshdesk Omni
  • Freshdesk
  • Freshchat
  • Freshservice
  • Freshsales
  • Freshsales Suite
  • Freshmarketer
  • Freshworks Neo
  • Freddy AI

COMPANY

  • About
  • Leadership
  • Investors
  • Careers
  • Customers
  • Partners
  • Events
  • Insights & Trends
  • Newsroom
  • Contact us

SUPPORT & SUCCESS

  • Support
  • Services
  • Community

CONNECT WITH US

Contact Freshworks

  • +1 (855) 747 6767
  • sales@freshworks.com
Legal Privacy Notice Site Terms Cookie Policy Do Not Share My Personal Information Security Accessibility Unsubscribe Sitemap

© 2025 Freshworks Inc. All Rights Reserved

We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice. Our Cookie Policy provides information about managing cookie settings.

Accept Cookies
no results

Sorry, our deep-dive didn’t help. Please try a different search term.