Ganesh Narayan on October 12, 2020. 7 min read Computer telephony integration (CTI) in a nutshell Your computer + your telephone system — together as one. That should make life easier. That’s wh...
Ganesh Narayan on August 12, 2020. 6 min read What is an acceptable call abandon rate in a call ... What is call abandonment? How to calculate the call abandon rate? What is an acceptable abandon rate...
Ganesh Narayan on March 24, 2020. 7 min read 5 actionable tactics to achieve cost savings With this blog post, you will get to know 5 actionable tactics that will help your business achieve ...
Ganesh Narayan on February 26, 2020. 9 min read How to improve operational efficiency This blog discusses the many organizational-level strategies that can be deployed to improve operati...
Ganesh Narayan on February 12, 2020. 4 min read What is Workforce Management (WFM) in a call cente... Workforce management in a call center enables the call center manager to plan and organize the optim...
Ganesh Narayan on December 9, 2019. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles, and the quickest w...
Ganesh Narayan on November 14, 2019. 4 min read Why customer advocacy matters to your growing busi... Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
Ganesh Narayan on October 15, 2019. 6 min read Cost of VoIP phone system – A Buyer’s ... Do you know how much the latest Apple iPhone 11 costs? It is $699. Do you know how much a VoIP phone...
Ganesh Narayan on August 29, 2019. 6 min read How the banking sector can rethink customer servic... The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
