Phone system for a truly global business
Be a global brand from a single location and ensure your customers receive the same personal touch of a local partner.More about Phone Numbers
Buy local phone numbers across various countries and make it easy for callers to reach you.
Quickly and easily migrate your existing phone numbers to Freshcaller without having to notify customers.
Expand your business footprint from a single location to over 50 countries.
Get customers and callers to connect better with your brand and create numbers such as 1-800-GREAT-BIZ for targeted programs.
Smart options to enable your team handle customer calls and the queues as swiftly as possible.More about setting up your call center
Personalize your greetings and have custom voicemail messages for every phone number you own.
Set up a fully flexible PBX system with capabilities to easily route calls to your agents or teams, along with the ability to include self service options.
Make or take calls on Freshcaller even when you’re on the go. Available on Android, coming soon on iOS.
Use this opportunity to customize hold, queue, or wait time music to showcase new products, services, or announcements.
Freshcaller will automatically let callers know their position in the queue while they await their turn to talk with your support team.
Automatically prevent spam calls and disconnect such callers from certain regions trying to contact your business.
Receive your incoming phone calls directly on your SIP devices while still being able to use the Freshcaller dashboard for transfers, notes, etc.
Add a unique list of holidays for every phone number purchased inside your Freshcaller account to plan for incoming calls received during your holidays.
Every customer is unique and should be handled differently by understanding their business needs. Get access to several functionalities in Freshcaller that allows your business to deliver great customer engagement experience.More about managing your call center
View call queues, agent availability information, and ongoing calls. You can even monitor or barge into ongoing calls anytime.
When monitoring calls, barge in at any point to speak to the callers and the agents simultaneously.
Adhere to mandates that require call recording, data storage, and call logs for every customer call - use them later for monitoring and training purposes.
Manage every call by storing call logs, view call lifetime metrics, and keep a tab of all billing related information for every call made or taken.
Analyze abandoned calls and understand the reasons for abandonment to build a better phone journey
With a wide range of tools, your teams can now easily manage customer calls and collaborate with internal teams in a more organized manner.More about enhancing your call center performance
See detailed information about every incoming call based on caller details and previous interactions with your business.
Prevent escalations and call transfers by adding agents to your ongoing call and assist the caller better.
When transferring a call, provide enough context about the customer issue to the new agent to offer a seamless phone experience.
In addition to viewing caller details, get the ability to take notes and automatically add that to the customer interaction history at the end of the call.
Take detailed notes about every call and the caller’s needs. Freshcaller will append this information to your call history. This offers contextual visibility to other agents.
Automatically get notified when you receive an incoming call even if you are working with another application or have minimized the browser window.