Be a global brand from a single location and ensure your customers receive the same personal touch of a local partner.More about Phone Numbers
Buy local phone numbers across various countries and make it easy for callers to reach you.
Quickly and easily migrate your existing phone numbers to Freshcaller without having to notify customers.
Expand your business footprint from a single location to over 50 countries.
Get customers and callers to connect better with your brand and create numbers such as 1-800-GREAT-BIZ for targeted programs.
Run your global call center through a centralized team from anywhere in the world.
Smart options to enable your team handle customer calls and the queues as swiftly as possible.More about setting up your call center
Personalize your greetings and have custom voicemail messages for every phone number you own.
Set up a fully flexible PBX system with capabilities to easily route calls to your agents or teams, along with the ability to include self service options.
Route customer calls to the right agents or agent groups for a faster response or resolution.
Use this opportunity to customize hold, queue, or wait time music to showcase new products, services, or announcements.
All your incoming calls will be attended by Freshcaller and routed to the right teams.
Freshcaller will automatically let callers know their position in the queue while they await their turn to talk with your support team.
Have automated messages played for every phone number based on specific caller scenarios.
Smart PBX system that forwards calls to designated backup phone numbers in case of unexpected outages so that your callers can reach you at all times.
Automatically prevent spam calls and disconnect such callers from certain regions trying to contact your business.
Choose a phone number that you like and instantly get started - without relying on other teams to get up and running.
Every customer is unique and should be handled differently by understanding their business needs. Get access to several functionalities in Freshcaller that allows your business to deliver great customer engagement experience.More about managing your call center
View call queues, agent availability information, and ongoing calls. You can even monitor or barge into ongoing calls anytime.
When monitoring calls, barge in at any point to speak to the callers and the agents simultaneously.
Adhere to mandates that require call recording, data storage, and call logs for every customer call - use them later for monitoring and training purposes.
Manage every call by storing call logs, view call lifetime metrics, and keep a tab of all billing related information for every call made or taken.
View a list of callers who are waiting in queue to speak to an agent. Take corrective actions to ensure that callers are not kept waiting for a long time.
Transfer calls swiftly to other offices, agents, and remote teams based on their availability - thereby reducing call hold times.
Manage your entire cloud PBX system with a single dashboard. Get deep visibility into call volumes, agent activities, and phone settings across your global locations.
Choose any phone number you own and make outbound calls using the phone widget.
With a wide range of tools, your teams can now easily manage customer calls and collaborate with internal teams in a more organized manner.More about enhancing your call center performance
See detailed information about every incoming call based on caller details and previous interactions with your business.
Prevent escalations and call transfers by adding agents to your ongoing call and assist the caller better.
When transferring a call, provide enough context about the customer issue to the new agent to offer a seamless phone experience.
In addition to viewing caller details, get the ability to take notes and automatically add that to the customer interaction history at the end of the call.
Forward calls to your handheld devices or other numbers of your choice when you are on the go.
Distribute calls to various teams and reduce hold time for the caller - get them to reach specific agents or teams quickly.
A fully modern PBX system where you can easily receive and make calls using your web browser without any hassle.
Take detailed notes about every call and the caller’s needs. Freshcaller will append this information to your call history. This offers contextual visibility to other agents.
Automatically get notified when you receive an incoming call even if you are working with another application or have minimized the browser window.
Place callers on hold, mute calls, transfer to other agents, view caller details, and keep an eye on the talk time.