Choose the best Virtual PBX for business | Freshcaller Phone System

What is a Virtual PBX?

A Virtual PBX is an internet-based PBX system. PBX stands for Private Branch Exchange. Unlike a normal PBX which is hosted on-premises and handled manually, a virtual PBX is hosted on the cloud. An Internet connection, a suitable call center software and a web app are used to create the network infrastructure.

Virtual PBX can be accessed over a web app through any PC, laptop, or mobile device. Also, Internet connectivity ensures that Virtual PBX phone systems have minimal downtimes and connectivity issues that on-premises systems are infamous for

Benefits of Virtual PBX for businesses
Ideal features
Virtual PBX reviews

What makes a Virtual PBX system ideal for modern-day businesses?

ideal features

Ideal features of a virtual PBX

An ideal virtual PBX should come with top-notch features that enable quick call center setup, effortless management, and performance monitoring.

CALL CENTER SETUP

IVR/Phone Trees

Route your callers to specific menus, agents or teams with keypress triggers. IVR can help serve answers to FAQs or even transfer your callers to the right teams ideal to solve the issue.

Voicemail

Your agents may not be available to take calls 24/7. The call density could be high or some calls could take longer than usual. In such cases, route callers to voicemail for leaving messages.

Business hour routings

Create custom business hours for each time zone, team or agent. Calls that come in beyond the business hours will be routed to a voicemail or IVR. building a global call center is now easier.

Call center management

Call monitoring

Knowing how each call agent is speaking to customers can give some deep insights about your call center’s service quality. With call monitoring, you can discreetly to monitor agent-caller interaction. Read more about Call monitoring.

Real-time dashboard

Having a bird’s eye view of your call center’s ongoing calls, agent availability, l queues, etc. can help call the right shots. Freshcaller comes with a real-time dashboard which will keep you in the know.

Automatic call recording

Be it to comply with regulations or to identify areas where agent productivity, call handling mannerisms, etc. a phone call recorder is necessary. Freshcaller’s automatic call recorder can help with that. Read more about automatic call recorder.

Call center performance

Customer interaction history

When a caller who has called previously calls again, it will help if your agents have the information handy about what was conspired during the previous calls. Freshcaller’s customer interaction history helps with that.

Call conferencing

Sometimes agents may not have the necessary expertise or information required to address customer queries. Call conferencing with a colleague, another team or expert will help resolve customer queries quickly. Read more about call conferencing

Curated reports

Take a quick glance at your call center performance with Freshcaller’s curated reports. Manage your call center and agent productivity better with ready-to-use analytics that gives a 360-degree view of your call center’s real-time activities. Read more about curated reports

virtual pbx reviews

Freshcaller PBX vs Other Virtual PBX Systems

Freshcaller has achieved a star rating of 4* and above on most product reviews forums and communities like G2Crowd, Capterra, Software Advice, Product Hunt, etc. where user-generated PBX reviews are posted. (*at the time of publishing)

Also, on comparison with other PBX systems, Freshcaller has some features that others fall short off. Here is a quick tabulation of the features.