What makes a Virtual PBX system ideal for modern-day businesses?
Predictable annual cost
Virtual PBX systems mostly come in the form of SaaS products which have a flexible pricing plan. You will have some amount of certainty in how much dollars you have to spend monthly/annually to keep the phone system running.
A virtual PBX brings within the reach of small-scale businesses enterprise-grade PBX features like voicemail, IVR, business hour restrictions, etc. which helps run a call center with ease.
Virtual PBX systems are insulated from frequent downtimes as they housed on the cloud. This helps prevent mishaps caused due to electrical or physical wire-related issues.
Call center mobility
Virtual PBX systems give your call center the freedom to be mobile. With a mobile app, you can make or take a quick call even if you are not physically at your call center.
Virtual PBX systems usually take the form of plug and play software or pre-built web applications that can be configured and launched easily in few minutes.
Adding more phone lines, add more agents, set up multiple call queues, customize IVR menus, everything can be done at scale with a virtual PBX, instantly.