How to reduce average handle time

How to improve Average Handle Time without sacrificing CSAT

8 min read

Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know how you can improve your AHT without sacrificing quality   How long is too long? Well, that depends on the situation.  It was the holiday season in 2018. The boardroom held the CEO of Amazon Jeff Bezos, and…

How to improve call center performance when there is a staff shortage

How to improve call center performance when there ...

From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Why your customers may not want to hear ‘Sorry for the inconvenience’

Why your customers may not want to hear ‘Sorry f...

“Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
How to write effective call center scripts

How to write effective call center scripts

This blog takes you through everything you need to know about call center scripts. Learn the best pr...
How to overcome call center staffing challenges

How to overcome call center staffing challenges

Call center staffing is a major task to contend with when it comes to hiring agents. See how call ro...
The ultimate guide to optimizing your call center efficiency

The ultimate guide to optimizing your call center ...

All you need to know about optimizing your call center efficiency can be found in our latest eBook. ...
6 reasons why virtual call centers are deemed to be the future

6 reasons why virtual call centers are deemed to b...

We are inching closer to a future where virtual call centers powered by distributed customer support...
How to create a practical BCP (business continuity plan) for your call center with Freshcaller

How to create a practical BCP (business continuity...

In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
How to improve the cost-efficiency of your business

How to improve the cost-efficiency of your busines...

This blog post discusses various strategies and how to conduct a cost-benefit analysis to improve or...
5 actionable tactics to achieve cost savings

5 actionable tactics to achieve cost savings

With this blog post, you will get to know 5 actionable tactics that will help your business achieve ...
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