Call flow templates that deliver 'Wow' moments

Call flow templates that deliver ‘wow’ moments

5 min read

Let’s take a look at how different call routing features can come together to create call flows that deliver a greater experience than the sum of their parts.   Why is a call flow important? Call flows and call center agents are two elements that sit at the very frontline, heavily governing the experience offered…

What is a cloud phone system? How can it benefit you?

What is a cloud phone system? How can it benefit y...

A cloud phone system is the digital avatar of on-premise phone systems. They come equipped with seve...
Your guide to CSAT surveys for phone interactions

Your guide to CSAT surveys for phone interactions

In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Fresh...
How remote phones help augment employee productivity

How remote phones help augment employee productivi...

With the global pandemic pushing legacy call centers over an edge, companies using remote phone syst...
Breaking Down Computer Telephony Integration

Breaking Down Computer Telephony Integration

Your computer + your telephone system — together as one. That should make life easier. That’s wh...
How to leverage the phone system to improve patient engagement

How to leverage the phone system to improve patien...

COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
How to effectively build and manage virtual teams

How to effectively build and manage virtual teams

In this blog, we cover everything about virtual teams including definition, types, advantages &...
What is an acceptable abandon rate in a call center

What is an acceptable abandon rate in a call cente...

What is call abandon? How to calculate the call abandonment rate? What is an acceptable abandonment ...
[Webinar recap] How Freshcaller’s Inbound Routing Engine Can Help Maximize Your Call Center’s Operational Efficiency

[Webinar recap] How Freshcaller’s Inbound Routin...

Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
What is call center shrinkage?

What is call center shrinkage?

At any point in time, do you know how many of your agents are available to take calls vs how many ar...
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