Virtual team formation

How to effectively build and manage virtual teams

10 min read

What is a virtual team? The definition of a virtual team is: A group of people who interact using information and communication technology (ICT) to achieve a goal/ task. They are also known as dispersed or distributed teams. They are most popularly known as remote teams. Close your eyes and think about the word ‘team’…

What is an acceptable abandon rate in a call center

What is an acceptable abandon rate in a call cente...

What is call abandon? How to calculate the call abandonment rate? What is an acceptable abandonment ...
[Webinar recap] How Freshcaller’s Inbound Routing Engine Can Help Maximize Your Call Center’s Operational Efficiency

[Webinar recap] How Freshcaller’s Inbound Routin...

Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
What is call center shrinkage?

What is call center shrinkage?

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Crafting a Crisis Communication Plan For Uncertain Times

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Introducing the all-new Freshcaller Marketplace

Introducing the all-new Freshcaller Marketplace

The Freshcaller Marketplace is a one-stop-shop for all your Cloud Telephony Integration requirements...
How to improve Average Handle Time without sacrificing CSAT

How to improve Average Handle Time without sacrifi...

Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
How to improve call center performance when there is a staff shortage

How to improve call center performance when there ...

From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Why your customers may not want to hear ‘Sorry for the inconvenience’

Why your customers may not want to hear ‘Sorry f...

“Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
How to write effective call center scripts

How to write effective call center scripts

This blog takes you through everything you need to know about call center scripts. Learn the best pr...
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