Call center 2021 trends - Freshcaller Blog_GIF

Call center technology trends to keep an ear for in 2021

on March 31, 2021. 5 min read

Like with any technology, call center technology also keeps changing with every passing year. Here is a quick snapshot of the most important trends that should you look forward to in the coming year. Call centers seem like such familiar things. The term quickly brings to mind a classic 1980s scene. Banks of headset-bound agents….

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