Augmenting employee productivity with remote phones

How remote phones help augment employee productivity

7 min read

With the global pandemic pushing legacy call centers over an edge, companies using remote phone systems reap high employee productivity.   If you’re reading this now, you probably have seen the light at the end of the tunnel. Remote work/Distributed work/ Telecommuting/ Work from home are some avatars of a subject that is all too…

Breaking Down Computer Telephony Integration

Breaking Down Computer Telephony Integration

Your computer + your telephone system — together as one. That should make life easier. That’s wh...
How to leverage the phone system to improve patient engagement

How to leverage the phone system to improve patien...

COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
How to effectively build and manage virtual teams

How to effectively build and manage virtual teams

In this blog, we cover everything about virtual teams including definition, types, advantages &...
What is an acceptable abandon rate in a call center

What is an acceptable abandon rate in a call cente...

What is call abandon? How to calculate the call abandonment rate? What is an acceptable abandonment ...
[Webinar recap] How Freshcaller’s Inbound Routing Engine Can Help Maximize Your Call Center’s Operational Efficiency

[Webinar recap] How Freshcaller’s Inbound Routin...

Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
What is call center shrinkage?

What is call center shrinkage?

At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Crafting a Crisis Communication Plan For Uncertain Times

Crafting a Crisis Communication Plan For Uncertain...

🍋Turning Lemons into Lemonade🍹 Building Trust with Your Customers and Employees Through an Eff...
Introducing the all-new Freshcaller Marketplace

Introducing the all-new Freshcaller Marketplace

The Freshcaller Marketplace is a one-stop-shop for all your Cloud Telephony Integration requirements...
How to improve Average Handle Time without sacrificing CSAT

How to improve Average Handle Time without sacrifi...

Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
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