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All the resources you’ll need to set up and maintain a business phone system, neatly organized into case studies, user guides, ebooks, and checklists.
From managing virtual call centers to providing a seamless phone experience to callers, Freshcaller customers talk about the benefits of using the right call center software.
Jeanswest makes key business decisions with Freshcaller's reporting metrics
Penta provides seamless customer service using Freshcaller
How Blys reduced their first response time by 47%
How Freshcaller slashed missed calls by more than 35% for Simply Maid
How Pirate Studios improved their Speed of Answer by 96%
How Doctible moved from deskphones to a mature phone system
Curacubby improves their NPS score by 26% with Freshcaller
KiwiQuads increases sales by 50% with Freshcaller
We’ve got you covered even after you sign up for Freshcaller. Check out our detailed product tours to get to know your call center better.
Getting started with Freshcaller inside Freshdesk — An Agent’s Guide
Getting started with Freshcaller — An Admin’s Guide
Is your call center software the right fit for your small business? Find out from our list of comparisons and alternatives, decide for yourself.
Grasshopper Vs Freshcaller
Talkroute Vs Freshcaller
Aircall Vs Freshcaller
Zendesk Talk Vs Freshcaller
Google Voice Vs Freshcaller
3CX Vs Freshcaller
Vonage Business Vs Freshcaller
It doesn’t hurt to have ready-to-use checklists to run you through the hows and whys of setting up and running a call center on the cloud.
12 questions to ask before trialling call center software
20 questions to ask while trialling a virtual phone system
12 questions to ask after trialling call center software
Freshcaller is pretty easy to set up and use. Even so, here are some step-by-step user guides for all possible contingencies.
An Agent’s Guide to Freshcaller inside Freshdesk
An Admin’s Guide to Freshcaller
Do you want to extract the best performance from your phone system? Check out these ebooks.
6 steps to set up a call center for success
The A-Z of Business Voicemail Greetings
How to optimize your call center efficiency
Expand your knowledge on phone systems with these information-packed whitepapers.
What makes a phone system dependable?
A guide to reducing call abandonment
How to manage remote teams with Freshcaller
Stay informed about Freshcaller updates, learn to optimize your call center setup, and discover how phone support can work in tandem with other channels to raise the calibre of your customer’s experience.
Using Curated Reports to optimize call center performance
Call center, now in your pocket
How to leverage hold time
5 everyday activities to accelerate the learning curve of your agent
Tackling Customer Diversity
The Link Between Phone Support and Brand Loyalty
The Breakdown: Agent Performance Report
Sell better with the Freshcaller-Freshsales integration!
The Holiday (Calendar) is here!
4 Ways to Prevent Agent Burnout
Solve ITSM challenges with the Freshcaller-Freshervice Integration
What is Gamification?
Ways to Gamify your Call Center
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