From managing virtual call centers to providing a seamless phone experience to callers, Freshcaller customers talk about the benefits of using the right call center software.
Scaling up Sales and Support for a small business
How Pirate Studios improved their Speed of Answer by 96%
How AlfKa used IVR to scale up their phone operations
The Dutch Label Shop manages a fully remote call center team. Here's how.
How Blys reduced their first response time by 47%
UnderwearMan improves customer experience by switching to Freshcaller
Untappd uses Freshcaller to maximize call center efficiency
How Contour Networks Inc.improved call center performance by 10x.
We’ve got you covered even after you sign up for Freshcaller. Check out our detailed product tours to get to know your call center better.
Getting started with Freshcaller inside Freshdesk — An Agent’s Guide
Getting started with Freshcaller — An Admin’s Guide
Is your call center software the right fit for your small business? Find out from our list of comparisons and alternatives, decide for yourself.
It doesn’t hurt to have ready-to-use checklists to run you through the hows and whys of setting up and running a call center on the cloud.
Freshcaller is pretty easy to set up and use. Even so, here are some step-by-step user guides for all possible contingencies.
Stay informed about Freshcaller updates, learn to optimize your call center setup, and discover how phone support can work in tandem with other channels to raise the calibre of your customer’s experience.
Using Curated Reports to optimize call center performance
Call center, now in your pocket
How to leverage hold time
5 everyday activities to accelerate the learning curve of your agent
Tackling Customer Diversity
The Link Between Phone Support and Brand Loyalty
The Breakdown: Agent Performance Report
Sell better with the Freshcaller-Freshsales integration!
The Holiday (Calendar) is here!
4 Ways to Prevent Agent Burnout
Solve ITSM challenges with the Freshcaller-Freshervice Integration
What is Gamification?
Ways to Gamify your Call Center