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All the resources you’ll need to set up and maintain a business phone system, neatly organized into case studies, user guides, ebooks, and checklists.
From managing virtual call centers to providing a seamless phone experience to callers, Freshdesk Contact Center customers talk about the benefits of using the right call center software.
Jeanswest makes key business decisions with Freshdesk Contact Center's reporting metrics
Penta provides seamless customer service using Freshdesk Contact Center
How Blys reduced their first response time by 47%
How Freshdesk Contact Center slashed missed calls by more than 35% for Simply Maid
How Pirate Studios improved their Speed of Answer by 96%
How Doctible moved from deskphones to a mature phone system
Curacubby improves their NPS score by 26% with Freshdesk Contact Center
KiwiQuads increases sales by 50% with Freshdesk Contact Center
We’ve got you covered even after you sign up for Freshdesk Contact Center. Check out our detailed product tours to get to know your call center better.
Getting started with Freshdesk Contact Center — An Admin’s Guide
Getting started with Freshdesk Contact Center inside Freshdesk — An Agent’s Guide
Is your call center software the right fit for your small business? Find out from our list of comparisons and alternatives, decide for yourself.
Grasshopper Vs Freshdesk Contact Center
Talkroute Vs Freshdesk Contact Center
Aircall Vs Freshdesk Contact Center
Zendesk Talk Vs Freshdesk Contact Center
3CX Vs Freshdesk Contact Center
Vonage Business Vs Freshdesk Contact Center
It doesn’t hurt to have ready-to-use checklists to run you through the hows and whys of setting up and running a call center on the cloud.
12 questions to ask before trialling call center software
20 questions to ask while trialling a virtual phone system
12 questions to ask after trialling call center software
Freshdesk Contact Center is pretty easy to set up and use. Even so, here are some step-by-step user guides for all possible contingencies.
An Agent’s Guide to Freshdesk Contact Center inside Freshdesk
An Admin’s Guide to Freshdesk Contact Center
Do you want to extract the best performance from your phone system? Check out these ebooks.
6 steps to set up a call center for success
The A-Z of Business Voicemail Greetings
How to optimize your call center efficiency
Expand your knowledge on phone systems with these information-packed whitepapers.
What makes a phone system dependable?
A guide to reducing call abandonment
How to manage remote teams with Freshdesk Contact Center
Stay informed about Freshdesk Contact Center updates, learn to optimize your call center setup, and discover how phone support can work in tandem with other channels to raise the calibre of your customer’s experience.
Using Curated Reports to optimize call center performance
Call center, now in your pocket
How to leverage hold time
5 everyday activities to accelerate the learning curve of your agent
Tackling Customer Diversity
The Link Between Phone Support and Brand Loyalty
The Breakdown: Agent Performance Report
Sell better with the Freshdesk Contact Center-Freshsales integration!
The Holiday (Calendar) is here!
4 Ways to Prevent Agent Burnout
Solve ITSM challenges with the Freshdesk Contact Center-Freshervice Integration
What is Gamification?
Ways to Gamify your Call Center
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