Customer Stories

From managing virtual call centers to providing a seamless phone experience to callers, Freshcaller customers talk about the benefits of using the right call center software.

Marineparts-Freshcaller case study
Case Study

Scaling up Sales and Support for a small business
Pirate Studios - Freshcaller case study
Case Study

How Pirate Studios improved their Speed of Answer by 96%
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Case Study

How AlfKa used IVR to scale up their phone operations
The Dutch Label Shop - Freshcaller case study
Case Study

The Dutch Label Shop manages a fully remote call center team. Here's how.
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Case Study

UnderwearMan improves customer experience by switching to Freshcaller
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Case Study

Untappd uses Freshcaller to maximize call center efficiency
Contour Networks - Freshcaller case study
Case Study

How Contour Networks Inc.improved call center performance by 10x.

Product Tour

We’ve got you covered even after you sign up for Freshcaller. Check out our detailed product tours to get to know your call center better.

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VIDEO

Getting started with Freshcaller inside Freshdesk — An Agent’s Guide

 
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VIDEO

Getting started with Freshcaller — An Admin’s Guide

 

Comparison

Is your call center software the right fit for your small business? Find out from our list of comparisons and alternatives, decide for yourself.

Compare

Grasshopper Vs Freshcaller
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Talkroute Vs Freshcaller
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Ringcentral Vs Freshcaller
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Aircall Vs Freshcaller
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Zendesk Talk Vs Freshcaller
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Google Voice Vs Freshcaller
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Skype Vs Freshcaller
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eVoice Vs Freshcaller

Checklists

It doesn’t hurt to have ready-to-use checklists to run you through the hows and whys of setting up and running a call center on the cloud.

Checklist

12 questions to ask before trialling call center software
Checklist

20 questions to ask while trialling a virtual phone system
Checklist

12 questions to ask after trialling call center software

User Guides

Freshcaller is pretty easy to set up and use. Even so, here are some step-by-step user guides for all possible contingencies.

user guide

An Agent’s Guide to Freshcaller inside Freshdesk
user guide

An Admin’s Guide to Freshcaller

Library

Stay informed about Freshcaller updates, learn to optimize your call center setup, and discover how phone support can work in tandem with other channels to raise the calibre of your customer’s experience.

Article

Using Curated Reports to optimize call center performance
Article

Call center, now in your pocket
Article

How to leverage hold time
Article

5 everyday activities to accelerate the learning curve of your agent
Cheat Sheet

Tackling Customer Diversity
Article

The Link Between Phone Support and Brand Loyalty
Article

The Breakdown: Agent Performance Report
Article

Sell better with the Freshcaller-Freshsales integration!
Article

The Holiday (Calendar) is here!
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Article

4 Ways to Prevent Agent Burnout
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Article

Solve ITSM challenges with the Freshcaller-Freshervice Integration
What is Gamification?
Article

What is Gamification?
Ways to Gamify
Article

Ways to Gamify your Call Center
The Shortlist
Article

The Shortlist