Customer Stories

From managing virtual call centers to providing a seamless phone experience to callers, Freshcaller customers talk about the benefits of using the right call center software.

Solar Support case study
Case Study

How to leverage your Call Recordings in Freshcaller

CASE STUDY

How Freshcaller slashed missed calls by more than 35% for Simply Maid

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CASE STUDY

How Blys reduced their first response time by 47%

Marineparts-Freshcaller case study
Case Study

Scaling up Sales and Support for a small business

Pirate Studios - Freshcaller case study
Case Study

How Pirate Studios improved their Speed of Answer by 96%

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Case Study

How AlfKa used IVR to scale up their phone operations

The Dutch Label Shop - Freshcaller case study
Case Study

The Dutch Label Shop manages a fully remote call center team. Here's how.

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CASE STUDY

How BannerBuzz uses one customer service platform for all their channels

CASE STUDY

VetShopAustralia reduces ticket resolution time by 20%

Case Study

UnderwearMan improves customer experience by switching to Freshcaller

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Case Study

Untappd uses Freshcaller to maximize call center efficiency

Contour Networks - Freshcaller case study
Case Study

How Contour Networks Inc. improved call center performance by 10x.

CASE STUDY

How Doctible moved from deskphones to a mature phone system 

Product Tour

We’ve got you covered even after you sign up for Freshcaller. Check out our detailed product tours to get to know your call center better.

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VIDEO

Getting started with Freshcaller inside Freshdesk — An Agent’s Guide

 
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VIDEO

Getting started with Freshcaller — An Admin’s Guide

 

Comparison

Is your call center software the right fit for your small business? Find out from our list of comparisons and alternatives, decide for yourself.

Checklists

It doesn’t hurt to have ready-to-use checklists to run you through the hows and whys of setting up and running a call center on the cloud.

User Guides

Freshcaller is pretty easy to set up and use. Even so, here are some step-by-step user guides for all possible contingencies.

Library

Stay informed about Freshcaller updates, learn to optimize your call center setup, and discover how phone support can work in tandem with other channels to raise the calibre of your customer’s experience.