Customer Stories

From managing virtual call centers to providing a seamless phone experience to callers, Freshcaller customers talk about the benefits of using the right call center software.

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Case Study

How the right call center software helped AlfKa scale up their phone operations.
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Case Study

How Freshcaller enabled The Dutch Label Shop to build completely remote call center teams.
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Case Study

UnderwearMan improves customer experience by switching to Freshcaller
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Case Study

Untappd uses Freshcaller to maximize agent efficiency
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Case Study

Freshcaller improves call center performance by 10x for Contour Networks Inc.

Product Tour

We’ve got you covered even after you sign up for Freshcaller. Check out our detailed product tours to get to know your call center better.

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VIDEO

Getting started with Freshcaller inside Freshdesk — An Agent’s Guide

 
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VIDEO

Getting started with Freshcaller — An Admin’s Guide

 

Comparison

Is your call center software the right fit for your small business? Find out from our list of comparisons and alternatives, decide for yourself.

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Grasshopper Vs Freshcaller
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Ringcentral Vs Freshcaller
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Aircall Vs Freshcaller
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Zendesk Talk Vs Freshcaller
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Google Voice Vs Freshcaller
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Skype Vs Freshcaller
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Talkroute Vs Freshcaller

Checklists

It doesn’t hurt to have ready-to-use checklists to run you through the hows and whys of setting up and running a call center on the cloud.

Checklist

12 questions to ask before trialling call center software
Checklist

20 questions to ask while trialling a virtual phone system
Checklist

12 questions to ask after trialling call center software

User Guides

Freshcaller is pretty easy to set up and use. Even so, here are some step-by-step user guides for all possible contingencies.

user guide

An Agent’s Guide to Freshcaller inside Freshdesk
user guide

An Admin’s Guide to Freshcaller

Library

Stay informed about Freshcaller updates, learn to optimize your call center setup, and discover how phone support can work in tandem with other channels to raise the calibre of your customer’s experience.

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Using Curated Reports to optimize call center performance
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Call center, now in your pocket
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How to leverage hold time
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5 everyday activities to accelerate the learning curve of your agent
Cheat Sheet

Tackling Customer Diversity
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The Link Between Phone Support and Brand Loyalty
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The Breakdown: Agent Performance Report
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Sell better with the Freshcaller-Freshsales integration!
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The Holiday (Calendar) is here!
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Phone in an Omnichannel World
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4 Ways to Prevent Agent Burnout
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Solve ITSM challenges with the Freshcaller-Freshervice Integration