Small business challenges
Communication challenges of small businesses
The big players have their own share of troubles. But, the small and growing ones have even more problems that are unique in nature.
Need for always-on accessibility
Day or night, Sunday night or Monday morning, customers expect your business to be open for business. There are no holidays for business inquiries and customer service. Also, business hours don’t apply for customer service creating a persistent need for always-on business accessibility.
Limited technical resources
Most small businesses do not have the luxury of having a dedicated IT department, let alone a dedicated IT administrator. The onus of setting up, managing and maintaining the business telephone system is spread among the team. Add to that the tedious task of buying phone numbers and adding new users. Needless to say, chaos is often the order of the day at any small business.
Running a lean and cost-effective business ranks high on the priorities of any CEO. Operational mobility is key to a lean business model. Unfortunately, on-premise phone systems that keep employees chained to the desk do not facilitate operational mobility. There is a pressing need for a small business phone system to connect employees from all corners of lands.
Small businesses do not stay small for too long. Their growth trajectory keeps climbing up the growth slope. But, old school phone systems do not help the cause. They demand high upfront costs that will keep the capital locked in for a long time. Also, most often the essential features come at a hefty price that can run a small business to bankruptcy. An ideal phone system for small business should be easily scalable without any upfront costs.