For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Freshdesk Contact Center (Formerly Freshcaller) is a reliable, intelligent, and integrated phone system that lets you make calls from anywhere.
Making a call using a phone system should be simple and not require extensive training. Freshdesk Contact Center works right out of the box and you can start purchasing numbers as soon as you sign up. You can also retain your numbers if you prefer, and simply port them in.
Business phone systems must be affordable, easy to use, and enable you to go live instantly. With Freshdesk Contact Center, you can set up your phone system within minutes and the pricing starts from as low as $15/agent/month.
As your business grows, so must your phone system. With Freshdesk Contact Center, a cloud-based phone system, you can purchase as many virtual phone numbers as you need, and establish a local presence while growing globally.
Operational mobility is key when it comes to a lean business model. With Freshdesk Contact Center, a cloud-based phone system, your team is not tied down to their desk anymore; they can attend calls from anywhere.
The benefit of any cloud-based system is that it is location agnostic. Freshdesk Contact Center is hosted on the Cloud, and hence it is perfect to build virtual teams.
With Freshdesk Contact Center, you can collaborate and connect with ease by sharing the context of customer calls through notes, tickets, etc.
As a quickly expanding business, you will need a phone system that will help you ramp your availability across different geographies. With Freshdesk Contact Center, you can
Get phone numbers from 90+ countries and stay close to your customers. Maintain a local presence while growing globally with international phone numbers.
Enable your customers to reach you for free with a toll-free number. Buy toll-free numbers from across the world and make it easier for your customers to reach you.
Create a unique and memorable business phone number for powerful brand recall. Buy easy to remember vanity numbers to improve brand stickiness.
Automatically record calls, pause the recording, or disable it to meet different customer needs. Use call recordings to get deeper visibility into your phone team’s performance.
Customize your business voicemail greetings, assign different greeting messages to different teams, tell your callers what to mention in their voicemail message, and more, with Freshdesk Contact Center.
Share a phone number across multiple lines to handle multiple calls at a time. Enable your agents to make and receive calls on different devices with a single phone number.
Make and receive calls using the Freshdesk Contact Center app from within your Salesforce account
Get customer details like name and previous order history details from Shopify within Freshdesk Contact Center
Access contacts and deals information from Hubspot CRM within Freshdesk Contact Center
Display Freshdesk contact information like name and email ID in Freshdesk Contact Center
“We wanted a solution that was easy to use, quick to set up and expand, and logically priced. We wanted to avoid incalculable additional costs through IT consulting, server costs, etc. and looked for a provider who would meet our requirements out-of-the-box if possible. Freshdesk Contact Center was a direct hit here.”
“Our previous system did not cater to multi-agent setups and it was challenging to collaborate. Since we've switched to Freshdesk Contact Center, we now know everything that is happening in our business. We were able to add some order in our chaotic workflow.”
“Freshdesk Contact Center is extremely intuitive and easy to use. New agents only require a short introduction. It is quick, reliable and the quality of the connection is very high. Also, it is very easy to configure. You don’t need to be an expert on virtual PBX to be able to set different call queues and other features to suit your needs.”
Low on $$$. High on features.
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