Phone system for small businesses

Easy to set up

Making a call using a phone system should be simple and not require extensive training. Freshdesk Contact Center works right out of the box and you can start purchasing numbers as soon as you sign up. You can also retain your numbers if you prefer, and simply port them in.

Cut down on time and costs

Business phone systems must be affordable, easy to use, and enable you to go live instantly. With Freshdesk Contact Center, you can set up your phone system within minutes and the pricing starts from as low as $15/agent/month. 


As your business grows, so must your phone system. With Freshdesk Contact Center, a cloud-based phone system, you can purchase as many virtual phone numbers as you need, and establish a local presence while growing globally.

Freshdesk Contact Center (Formerly Freshcaller)- Your small business phone system on the Cloud


Simplify operations and cut costs

Operational mobility is key when it comes to a lean business model. With Freshdesk Contact Center, a cloud-based phone system, your team is not tied down to their desk anymore; they can attend calls from anywhere.

  • Quick and easy set up
  • Works right out of the box
  • Attend calls on any device and from anywhere
  • No upfront and overhead costs
  • Plans starting from as low as $15/month
Freshdesk Contact Center (Formerly Freshcaller) small business phone system - Simplify operations and cut costs


Build robust virtual teams

The benefit of any cloud-based system is that it is location agnostic. Freshdesk Contact Center is hosted on the Cloud, and hence it is perfect to build virtual teams.

  • Work from anywhere with the mobile app
  • Monitor calls and status via the Live Dashboard
  • Use availability status to see how agents spend their time
  • Set up call routing based on business hours
  • Gather insights through Reports and Analytics
Freshdesk Contact Center (Formerly Freshcaller) - Build robust virtual teams


Work and collaborate from anywhere

With Freshdesk Contact Center, you can collaborate and connect with ease by sharing the context of customer calls through notes, tickets, etc.

  • Use call notes to log details as you’re on the call
  • Use call conferencing to collaborate with teams, and resolve issues faster
  • Transfer calls to another agent, expert, or team to facilitate quick resolutions
  • Mark calls with relevant tags to filter and identify call outcomes
  • Convert calls into tickets to be dealt with later
Freshdesk Contact Center (Formerly Freshcaller) - Work and collaborate from anywhere


Expand in minutes

As a quickly expanding business, you will need a phone system that will help you ramp your availability across different geographies. With Freshdesk Contact Center, you can

  • Buy virtual phone numbers from 90+ countries
  • Add agents with a few clicks
  • Add credits from your dashboard instantly, or set an auto top-up plan
  • Scale and grow easily; no training is required to start using Freshdesk Contact Center
Freshdesk Contact Center (Formerly Freshcaller) - Expand in minutes

Rated highly by customers on leading industry marketplaces

The small business phone system to WOW your customers

International numbers

Get phone numbers from 90+ countries and stay close to your customers. Maintain a local presence while growing globally with international phone numbers.
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Toll-free numbers

Enable your customers to reach you for free with a toll-free number. Buy toll-free numbers from across the world and make it easier for your customers to reach you.

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Vanity numbers

Create a unique and memorable business phone number for powerful brand recall. Buy easy to remember vanity numbers to improve brand stickiness.

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Call recording

Automatically record calls, pause the recording, or disable it to meet different customer needs. Use call recordings to get deeper visibility into your phone team’s performance.

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Custom greetings

Customize your business voicemail greetings, assign different greeting messages to different teams, tell your callers what to mention in their voicemail message, and more, with Freshdesk Contact Center.

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Shared lines

Share a phone number across multiple lines to handle multiple calls at a time. Enable your agents to make and receive calls on different devices with a single phone number.

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Integrate to the apps that make your work-life easier

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