Ganesh Narayan on August 19, 2019. 11 min read How to choose the right business phone service To ask the right question is half the problem solved. What if you can ask three great questions — ...
Ganesh Narayan on May 16, 2019. 7 min read How to prepare your business for the holiday seaso... Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Ganesh Narayan on April 3, 2019. 8 min read Demystifying service level calculation Our supervisor’s guide to service level calculation will explain the formula used for calculation,...
Ganesh Narayan on November 14, 2018. 8 min read What is ACD (Automatic Call Distributor System)? In telephony, ACD stands for Automatic call distributor. It is a system that receives incomin...
Ganesh Narayan on November 12, 2018. 4 min read The WORST phone support experiences It’s hard to consistently provide good customer service. On some days, the customer calling your h...
Ganesh Narayan on October 17, 2018. 8 min read Dear Aircall, it is time to tap out. Compare Aircall vs Freshdesk Contact Center. Find out what freedom feels like. There’s this unique...
