Haritha Sridhar on April 4, 2018. 9 min read How to shortlist call center software for small bu... Questions wake people up. They prompt new ideas. They show people new places, new ways of doing thin...
Haritha Sridhar on March 7, 2018. 10 min read Call center best practices: The Good, Bad and Ugly Why are businesses advised to set up a call center? Why is it essential to implement the call center...
Haritha Sridhar on March 6, 2018. 9 min read CCW Berlin 2018 – The challenges, conversati... CCW Berlin 2018 was a delightful, often exhilarating four-day ride at the Estrel Congress Center fro...
Haritha Sridhar on February 20, 2018. 7 min read Are you investing in proactive customer service? Imagine waking up to an empty tube of toothpaste. We instantly grab it by its nozzle and choke it wi...