Varun Raghunathan on November 12, 2020. 5 min read Your guide to CSAT surveys for phone interactions In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Fresh...
Ganesh Narayan on October 12, 2020. 7 min read Computer telephony integration (CTI) in a nutshell Your computer + your telephone system — together as one. That should make life easier. That’s wh...
Ganesh Narayan on August 12, 2020. 6 min read What is an acceptable call abandon rate in a call ... What is call abandonment? How to calculate the call abandon rate? What is an acceptable abandon rate...
Subhikshaa Ganesh on July 17, 2020. 8 min read What is call center shrinkage? At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Subhikshaa Ganesh on June 4, 2020. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
Krishna Charan on May 27, 2020. 7 min read How to improve call center performance when there ... From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Abid Khan on May 20, 2020. 5 min read Why your customers may not want to hear ‘Sorry f... “Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
Varun Raghunathan on May 15, 2020. 8 min read How to write effective call center scripts This blog takes you through everything you need to know about call center scripts. Learn the best pr...
Seda Babayan on April 22, 2020. 5 min read 6 reasons why virtual call centers are deemed to b... We are inching closer to a future where virtual call centers powered by distributed customer support...
