Akshaya Seshadri on May 17, 2021. 7 min read Leverage Virtual Collaboration To Improve Remote W... It’s a bright Monday morning, and four teammates are planning to meet at 10:00 AM GMT to brain...
Swapnil Shukla on April 22, 2021. 6 min read 14 Tips To Get Your Customer Service Just Right With the market so competitive, it’s never been more important to ramp up your customer service ga...
Akshaya Seshadri on April 22, 2021. 5 min read Best Remote Employee Engagement Activities For Vir... With the world of traditional, 9-to-5 work slipping away and working from home becoming the norm, th...
Megha Rajeev on December 2, 2020. 5 min read Call flow templates that deliver ‘wow’... Let’s take a look at how different call routing features can come together to create call flow...
Varun Raghunathan on November 12, 2020. 5 min read Your guide to CSAT surveys for phone interactions In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Fresh...
Subhikshaa Ganesh on June 4, 2020. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
Krishna Charan on May 27, 2020. 7 min read How to improve call center performance when there ... From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Abid Khan on May 20, 2020. 5 min read Why your customers may not want to hear ‘Sorry f... “Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
Varun Raghunathan on May 15, 2020. 8 min read How to write effective call center scripts This blog takes you through everything you need to know about call center scripts. Learn the best pr...