Varun Raghunathan on September 2, 2019. 7 min read How cloud telephony benefits small businesses Imagine this, you call two businesses— one that plays a professional welcome message and immediate...
Ganesh Narayan on August 29, 2019. 6 min read How the banking sector can rethink customer servic... The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Nikhil M on August 12, 2019. 6 min read Premise based phone systems are dying Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Haritha Sridhar on June 28, 2019. 5 min read Is BYOC an alternative to number porting? How to keep your business phone number when switching to a new phone system If you are a business in...
Aishwarya Hariharan on May 29, 2019. 12 min read What to say in a voicemail greeting A voicemail greeting is an opportunity that your call center gets to create a first impression. Know...
Ganesh Narayan on May 16, 2019. 7 min read How to prepare your business for the holiday seaso... Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Ganesh Narayan on April 3, 2019. 8 min read Demystifying service level calculation Our supervisor’s guide to service level calculation will explain the formula used for calculation,...
Megha Rajeev on January 11, 2019. 6 min read The 7 deadly customer service phrases (and what to... As customer service increasingly fields self-service options and call center software becomes more m...
Ganesh Narayan on November 12, 2018. 4 min read The WORST phone support experiences It’s hard to consistently provide good customer service. On some days, the customer calling your h...
