Haritha Sridhar on September 14, 2018. 9 min read [Water Cooler Talk] Calls may come and calls may g... No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...
Haritha Sridhar on August 28, 2018. 6 min read [Water Cooler Talk] B2B Support: Beyond the veil “Hmm… so, what do you do?” Probably one of the most dreaded questions, especially at f...
Megha Rajeev on August 21, 2018. 6 min read What is customer satisfaction? Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
Megha Rajeev on July 1, 2018. 6 min read Dear Zendesk Talk, you’re being held back. Zendesk Talk vs Freshcaller for customer support. Find out what freedom feels like. While looking fo...
Haritha Sridhar on February 20, 2018. 7 min read Are you investing in proactive customer service? Imagine waking up to an empty tube of toothpaste. We instantly grab it by its nozzle and choke it wi...
Nikhil M on May 12, 2017. 5 min read Is your IVR system ruining your S.H.I.T score? Before your imaginations run wild, let me mention that Citibank secured a commendable 3 minutes as t...
