APPLE MESSAGES FOR BUSINESS

Transform customer engagement with Apple Messages for Business

Freshdesk enables rich, secure customer support on Apple's native Messages app.

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Seamless, secure, and swift support

Support customers on their terms with private, asynchronous messaging on their Apple devices

Always-on conversations with AI Agents

Freddy AI Agent resolves common queries like order tracking or appointment booking and smoothly hands off complex issues—delivering smart, scalable support with a human touch.

Contextual support from a unified inbox

Agents can access customer conversations across channels in one smart inbox to deliver fast, personalized support.

On-brand support, powered by Apple

Use Apple’s powerful capabilities like list pickers, quick replies, and Apple Pay to deliver rich customer experiences.

Interactive features, effortless support

Enhance every support interaction with Apple’s powerful features, enabling faster customer responses while helping agents resolve queries more efficiently.

Apple Pay

Enable seamless purchases to boost conversion and reduce drop-offs with Apple Pay.

Authentication

Provide secure account access using OAuth2-based login flows.

Rich links

Share secure, branded link previews with images or videos to increase clicks and build customer trust.

Time pickers

Let customers easily pick time slots—ideal for service appointments or deliveries.

Quick Replies

Help customers decide faster with customizable, one-tap single-select options—right inside the conversation.

Image and video sharing

Send and receive photos and videos to showcase products, demonstrate services, or speed up troubleshooting.

Power great experiences on Apple Messages for Business

14 days. No credit card required. No strings attached.

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