Uncomplicate ITAM. Unify Service Operations.
Unify your view of hardware, software, and cloud, and automate the asset lifecycle. With AI-powered Freshservice, reduce downtime, manage risk, and optimize costs to see a rapid business impact.See, understand, and operate your IT estate intelligently
Connect assets, services, and operations to unlock more infrastructure value. Explore ITAM capabilities that are AI-enhanced and enterprise-grade, yet quick to roll out and easy to use.
Discover and manage assets across on-prem, cloud, and hybrid environments with advanced discovery and an auto-updating CMDB. Strengthen security, maintain compliance, and minimize blind spots with accurate asset data.
Get more from what you’ve paid for
Proactively manage assets across their lifecycle, fulfill requests faster, and strengthen service operations across the IT estate.
Auto-identify IT assets, accurately
Gain a complete view of hardware, software, cloud, and SaaS assets using automated discovery, so nothing is missed, and your team’s time isn’t wasted on manual tracking.
Standardize requests, streamline approvals
Allow employees to request devices and software through a self-service portal, ensuring requests follow policies, and are all trackable in one place.
Give all your purchases a paper trail
Convert approved requests into purchase orders, track vendors and costs, and ensure purchases are documented and auditable.
A place for everything, and everything in its place
Provision and assign assets to users or teams, keeping ownership, location, and configuration details accurate and centralized from day one.
Monitor usage. Optimize spending.
Track asset usage, licenses, warranties, and utilization to identify underused assets, reduce costs, and plan renewals more effectively.
Confidence and clarity for the complete lifecycle
Decommission old assets safely, update records automatically, and maintain a clear audit trail easily.
End-to-end visibility and control across lifecycle stages
Discover hybrid infrastructure assets, relationships, and lifecycle data to reduce blind spots, streamline operations, and keep services running for rapid business-wide impact.
Configuration Management Database
A continuously updated CMDB maintains accurate asset, application, and service relationships through automated discovery and mapping.
Advanced discovery
Auto-discover and track IT assets across on-prem, cloud, and hybrid environments to maintain an accurate, audit-ready inventory, and free your team for higher-value work.
Hardware Asset Management
Discover hardware from PDUs to laptops. Manage lifecycles and warranties to centralize vendor data for better compliance and smarter hardware spend.
Software Asset Management
Discover and manage installed software, optimize license usage, and consolidate vendor data to improve compliance and control software spend, all in the same place.
Dependency mapping
Visualize how apps, services, and infrastructure connect for a clear view of your IT environment to plan changes confidently, reduce downtime, and resolve incidents faster.
Purchase Order Management
Centralize purchase requests, approvals, and orders to maintain visibility, governance, and control across the IT procurement lifecycle.
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Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.