Turn complexity into clarity with infrastructure visibility, context, and control
ITIM is the missing link to unified service management. It provides the visibility and context needed for confident decisions and reliable service operations.
Complexity slows teams down. Infrastructure context is what turns ITAM into action.
Traditional ITAM tracks assets. ITIM adds the context needed to make infrastructure visible, understandable, and actionable for unified service operations.
Agility requires truth. See everything in one place so you can move faster and launch new tech without worrying about what might break.
Why IT Infrastructure Management
With Freshservice, move from static asset lists to full infrastructure awareness. Here's what ITIM delivers.
IT Asset Management
Discover assets, relationships, and lifecycle data across hybrid infrastructure to reduce blind spots, streamline operations, and keep services running.
Software License Management
Track and maintain a complete, accurate profile of software to control costs, stay compliant, and maximize software ROI.
Dependency Mapping
Visualize how apps, services, and infrastructure connect for a clear view of your IT environment to plan changes confidently and resolve incidents faster.
Data Center Infrastructure Management
Track data center assets, power, and space to optimize capacity, plan growth, and streamline operations.
IP Address Management
Manage IPs and network dependencies to avoid conflicts, simplify expansions, and ensure reliable connectivity.
Resource Utilization
RU gathers data on CPU, memory, and I/O to help you eliminate idle capacity, cut waste, and reclaim your budget for strategic cost efficiency.
AI-powered IT that moves the needle
356%
ROI in under 6 months98%
Average employee satisfaction score66%
Ticket deflection with AI-powered self service77%
Decrease in ART with AI assistanceFuel ServiceOps and accelerate strategic business impact
From agents to executives, Freddy AI-powered ITIM delivers smart, seamless assistance and insights tailored to every role. Less swivel-charing, more impact.
Speed up incident resolution with context from past incidents
Freddy AI Copilot surfaces related past incidents linked to similar assets, giving IT teams the context to act faster, assess impact accurately, and resolve major incidents quickly while minimizing disruption and downtime.
Enhance incident resolution and audit compliance
Simplify audits with AI-generated summaries. Freddy AI Copilot captures associated assets, related incidents, and resolution steps to draft accurate post-incident reports that save time and support audit readiness.
Get faster services with Freddy AI Agent
With Freddy AI Agent, simply describe your software need and let AI handle the rest. No more waiting requests are automatically raised and fulfilled, making software access instant and effortless.
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
Join 74,000+ companies uncomplicating their IT service & support
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
We had high expectations when we brought Freshservice on board, and we’re on track to meet or surpass all of them. We have an incredibly demanding operation, and only Freshservice is able to keep up.
Freshservice is a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of the interface made it the preferred choice for the agent and the user.
Freshservice is a real success story for us. It helps us delight users with a single, unified experience. The integration of different tools has streamlined our workflow and increased productivity.
Our response time has gone down dramatically since we've implemented Freshservice. For my team, it means having an user friendly system that is easy to support and customize.
Trusted by experts
Trusted by IT teams worldwide. Recognized for usability, reliability, and customer satisfaction.
Related resources
Freshservice Benchmark Report 2025
Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.
Forrester Total Economic Impact™ study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
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