Freshworks named in the Gartner Magic Quadrant for AI Applications in IT Service Management

Gartner® positions ten vendors in AI + ITSM space, including Freshworks. We believe we were recognized for our product roadmap, low overhead and flexible licensing.

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This guide can help you choose the right AI-powered ITSM platform, evaluating the strengths and cautions of Freshworks and other vendors’ AI-enabled service management products.

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In our opinion, Gartner® highlighted Freshworks for our comprehensive product roadmap, low management overhead, and flexible licensing, which deliver high ROI and uncomplicated enterprise-level capabilities.

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Gartner, Magic Quadrant for Artificial Intelligence Applications in IT Service Management, Chris Matchett, Rich Doheny, Chris Laske, Ankita Hundal, 9 October 2024

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