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A global event for leaders in CX, IT, HR, and sales. Discover trends, tools, and strategies shaping the future of customer and employee engagement.

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With Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish

AI-powered upgrades that uncomplicate employee experience

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The agentic AI platform that uncomplicates customer service

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Agentic AI that reasons, acts and resolves

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Uncomplicated, AI-assisted IT Service Management

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Freshservice

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Freshdesk

The all-in-one solution, boosted with generative AI

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Freshdesk Omni

Take an interactive tour of Freshdesk Omni

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4 technology leaders across a range of industries share what it takes to succeed in the age of AI

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The AI-empowered CIO

With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way

CX Priorities 2025: Proven strategies to win the CX race

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Explore our library of demos, webinars, product tours, guides, insights, and much more.

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 With Freshservice, Smartsheet operationalized asset management and unified service management across the enterprise

 Credit union improves employee experiences with Freshservice to drive better support for its 300,000 members

 Freshservice brings a modern IT solution to handle more tickets faster

 Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction

 Freshservice revamps ticketing and collaboration among agents, leading to improved productivity and more self-service 


 A messy on-premise ITSM risked key accreditations for the university. Freshservice’s cloud-based solution turned things around.

 Within 3 months, 50% of IT adopted adopted Freshservice, bringing automation and discipline to service management

 With Freshservice, 142 agents at the Caterpillar dealer handled nearly 10,000 tickets within six months

 Vervanging verouderde systemen verhoogt productiviteit en gebruiksvriendelijkheid 


 Freshworks streamlined distributor support, cutting resolution times by 73%, boosting efficiency, and saving resources

 Standardizing on Freshworks helps the fintech automate workflows, drive chat adoption, and slash ticket resolution time 


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 Freshservice’s streamlined ITSM offered the IT team an efficient way to support employees while focusing on digital transformation 
 


 Freshservice boosts IT responsiveness and efficiency with a mobile-friendly self-service portal

 Freshservice gave the ski resort an intuitive tool that improved collaboration and automated more than 400 workflows

 With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

 A self-service portal and a modern ticketing system from Freshworks provide better insights and improve agent productivity 

 For a remote area of New Zealand, Freshservice helps slash response times from one week to under 24 hours 

 With Freshservice and Freddy AI, IT teams automated critical workflows and slashed ticket resolution time

 Freshdesk and Freshservice enabled more efficient ticket management so the company could continue to grow

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 Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

 Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually with an 86% satisfaction rate

 With Freshworks, Village Roadshow cuts IT costs by 60% while upgrading employee experiences

 Freshservice's easy usability, quick integrations with existing tools, no-code customization, and workflow orchestrations enabled Sonata to streamline and improve support for their global workforce. 

 Catholic Education Western Australia (CEWA) partners with Freshworks to streamline the student journey across 164 schools.

 To achieve their goal of being Chile's leading healthcare provider, Red Salud needed to integrate multiple service desks, automate workflows, and improve change and asset management. 

 Company unites multiple internal tech and support teams serving over 3,000 employees in 80 countries. 

 Australian sports organization replaces ServiceNow (which required a dedicated admin) with Freshservice, rolling out the platform for 1,200 users in a single day, and enjoying the flexibility and easy customization of the no-code platform. 

 Three Adelaide city councils replaced several legacy helpdesk systems with Freshservice, migrating thousands of tickets and assets, and resulting in faster, more efficient service and shared visibility for all teams. 

 As one of the world's largest manufacturers of returnable plastic packaging, the company urgently needed a better ITSM platform to make global operations more efficient, and Freshservice delivered. 

 Global smart metering leader Conlog uses Freshervice to modernize ITSM for employees spread across 20 countries. 

 Leading Belgian manufacturer Profel replaces patchwork phone and email support with Freshservice, boosting efficiency and improving service. 

 The meal-kit delivery giant relies on improved data availability and internal team collaboration with Freshservice.

 Leading South African insurance company PPS modernizes ITSM with Freshservice: improved resolution times, raise SLA percentage to 98%, and resolving 2,000 monthly tickets with Freshservice. With gamification, improved reporting, and advanced analytics, PPS increased morale and achieved their key focus areas of moving to the cloud, tighter security, and using ITIL best practices. 

 Queensland Australia car dealership network speeds up support with Freshservice, rolling out in less than a week.

Digital Workspace Guide for IT Leaders in Government

The challenges in facilities management and how to solve them with ESM

Best Practices for Incident Management Process Flow

Raising the Bar for Digital Employee Experience

Employee Experience Is the Key to Better Customer Experience

ITIL Change Management - A Beginner's Guide

Checklist on setting up Incident management process

Re-imagining IT Self-service for the Best Employee Experience

Case Study: Improving Employee Experience with IT Service Management

Improving Employee Experience with IT Service Management

Enhance your IT Service Delivery Remotely with Freshservice and Device42

IT Service Management Journey at RingCentral

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Explore Freshservice's library of ITSM resources including guides, webinars, case studies, and more. Learn how to deliver exceptional service experiences.

ITSM Resources and Insights for Better Service Delivery

Smartsheet gets its assets in order

STCU extends culture of service to employees

Qualfon’s new ITSM earns 97% user satisfaction

iPostal1 scales by centralizing on one AI-powered platform

Unified ITSM boosts satisfaction at DPD BeLux

Better ITSM helps D’Youville keep its good standing

Employees embrace better ITSM at Supernus Pharmaceuticals

HOLT CAT expands ticket capacity with better ITSM

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