The future of CX in the BFSI and FinTech sector. 

Customers today are not satisfied with the basic service provided by their financial service providers - they demand a great experience. 

Customers not only want affordable services but also personalized services with enhanced capabilities. This has led Financial service providers to also shift from a product-centric approach to a customer-centric approach which has accelerated the pace of digitization in this space and has highlighted how important it is for the BFSI sector and FinTechs to join hands to offer an intuitive and seamless experience to the customers.

In this report we cover:  

  • Customer Behavior and CX in the Current Landscape 
  • Top BFSI-FinTech Trends for Exceptional CX 
  • Customer Experience Priorities for the Near Future
  • Some Freshsuccess Stories
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