Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.

Move beyond traditional live-chat to modern business messaging

Have asynchronous conversations with your customers across messaging apps and devices

CHATBOTS

Provide instant solutions

Provide instant solutions. Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on.

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Messaging channels

Simplify how customers connect with you

Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.

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Proactive customer service

Be proactive and earn customer trust.

Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.

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Better together: Freshdesk + Freshworks Neo platform

Deliver delightful customer experiences with the support of the Freshworks Neo platform.

Powering millions of conversations for businesses of all sizes

“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”

Kimberly Strickland

CC Innovations Manager

Travix

“Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshdesk Messaging helps do just that.”

Philip Upton

Operations Specialist, Global Contact Center

Delivery Hero

Learn how Delivery Hero supports a global rider fleet in over 50 countries

“Freshdesk Messaging as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs.”

Arvind Prashanth

Program Manager

Dunzo

Learn how Dunzo supports over 2 million orders every month

“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”

Rajesh Magow

Co-Founder and CEO

MakeMyTrip

Learn how MakeMyTrip increased their agent productivity by 3x

Make chat easy for today's digital customers

Trusted by 50,000+ businesses for delivering delight

Your customers have changed. So should your customer service.

One inbox for all messages

Self-service. Everywhere

Do more with less

Move beyond traditional live-chat to modern business messaging

Provide instant solutions

Simplify how customers connect with you

Be proactive and earn customer trust.

Better together: Freshdesk + Freshworks Neo platform

Deliver delightful customer experiences with the support of the Freshworks Neo platform.

Powering millions of conversations for businesses of all sizes

Kimberly Strickland

Philip Upton

Michael Hopkins

Arvind Prashanth

Rajesh Magow

Get started today with new conversational experiences that your customers will love!