Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Engage before your visitors exit using bots and campaigns
Support and retain customers. Deliver satisfaction at scale
Unlock real growth by converting new users into active customers
Your website is an indispensable source for all your conversions and revenue. But here is the stumbling block: Content shock and attention scarcity are real — Visitors on an average spend 6 seconds on a site and drop off. With conversational, proactive, and automated 1:1 messaging, take your website out of the conversion vacuum.
Drive visitors to sign up for your product, check out items added to the cart, subscribe to your newsletter, and more.
Trigger or schedule email campaigns to drive signups or purchase with prospects - based on actions they take on your website, product, or app.
Let bots kick in to generate and qualify leads for your team with customized workflows designed to meet your goals.
Get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.
Know who you’re talking to without imposing any lengthy forms on your website.
If you’re growth focussed, you’ll agree that sign up is not the end of the story. Real growth starts when users find value from using your product. Use Freshchat to make onboarding and product education a breeze — segment users, personalize messages to perfection, and convert sign ups into active, engaged users.
Schedule proactive messages that get delivered inside your web and mobile app.
Trigger or schedule email campaigns to onboard new users, engage existing customers, announce offers or releases and gather customer feedback.
Segment users based on their behavior, geography, and actions they perform or don’t perform.
Measure your campaign performance — sent, seen, and reply rates. Analyze and repeat.
Target mobile users and users who navigate away from the desktop app with push notifications.
Pull data from external software — your CRM system, email automation app or anything else. Bring everything inside Freshchat's team inbox to make data-driven conversations.
Keep your existing customers close to you. They are your real critics and your true advocates — Be on top of their messages and deliver customer satisfaction at scale with intelligent routing, focussed message threads, a self-service that resides inside the messenger, and connected workflows with external support apps.
Enable users to start focussed conversations by creating multiple chat threads like Delivery, Support, Billing etc.
Break free from all self-service silos by bringing all your FAQs inside the messenger.
Route chats based on the skill level of your team members and their current chat load.
Get all the insight you need to deliver customer satisfaction with real time dashboard, helpdesk, and team member reporting.
Be on the same page as your users — Guide them remotely by accessing their screen and talking to them.
Integrate Freshchat with Slack, Facebook Messenger, WhatsApp, and Freshdesk for an all-encompassing support experience.
Act on facts: The average open rate for emails is 20% when compared to 98% for private messages
Engage, sell, and support from anywhere on the web with the chrome extension.
The right words make or break the game. Customize your messenger in more than 33+ languages.
Stay on top of conversations that matter the most. Filter messages based on the response time due on them.
No credit card required. No strings attached.
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