Are you reaching out to your customers on their favourite messaging apps?
With high response rates and high CSAT, messaging is better than email or phone. Use Freshworks to connect with any messaging app and manage conversations from one inbox.
Messaging apps have grown rapidly in the last few months. Tap into its reach and adoption for your customer service engine.
Respond and manage WhatsApp chats from your Freshworks Customer Service Suite Inbox
Send and receive DMs from multiple Instagram Business accounts
Connect your support mailbox with Freshworks Customer Service Suite and bring emails into the inbox.
Bring all your conversations from Google's Business Messages into Freshworks Customer Service Suite
Provide conversational support through SMS on Freshworks Customer Service Suite
Receive and respond to FB DMs from within your Freshworks Customer Service Suite Inbox
Receive and respond to LINE messages with Freshworks Customer Service Suite
Use the customer messenger on your website and mobile apps
Engage with customers on Telegram using a Marketplace app
Choose your own channel and integrate it with Freshworks Customer Service Suite easily
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