GUIDE
The Ultimate Guide to Messaging Channels
Trying to take the wait out of customer service? The right messaging channel can help. Here’s everything you need to know before you pick one.
WHAT'S INSIDE
Your customers want to have fast, personalized conversations with your business, and they want it now. Which messaging channel is the best way to make that happen? In this guide, you’ll find everything you need to make that decision, including:
40%
Expect businesses to solve issues on the channels of their choice
64%
Would rather message brands on social media than call them
~70%
Are more likely to buy from businesses with convenient communication channels
The A-Z of popular messaging channels – Apple Business Chat, WhatsApp, Instagram, and more
Features that help customers have smarter, more productive conversations: from chatbots to proactive conversation starters
Best practices to deliver engaging messaging experiences
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