Trends, tactics, and tips for 2021 and beyond

From a good SEO strategy for e-commerce websites to selecting the right order management software, businesses have a lot to consider while starting or growing an online retail business. In order to win customers and retain them amidst growing competition, businesses need to leverage clever marketing techniques, good platform or store designs, and efficient logistics and post-sales systems.

Technology is essential to these requirements, and implementing the right tools can bring a world of change to designing an operational model that surpasses customer expectations.

Watch experts from Freshworks, Shopify, Paypal, and Parcelhub, as they deep dive into the essential requirements of building a successful e-commerce business. Powered with these insights, level up your CX game and provide delightful experiences at each stage of the customer journey.

           

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Industry experts from:

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Panelists:

simon johnson simon johnson
Simon Johnson

General Manager UK&I
Freshworks

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Niuscha Ansari

Solution Engineer
Shopify 

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Anthony Rafferty

Senior Director, Global Merchant Services,
PayPal

james james
James Hayes

Director of Business Development
Parcelhub