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Freshdesk Adds Seasoned Sales Leaders To Scale Midmarket Business

New Hires to Build on Strong Growth in North America and Europe

San Bruno, California February 23, 2016

Freshdesk, the global leader in cloud-based customer support software, announced today the appointment of two sales executives to the company. Bobby Jaffari joins as Vice President of Sales, Freshdesk North America and Arun Mani joins as Managing Director, Freshdesk Continental Europe. The company has experienced tremendous growth in the midmarket segment of its business in recent years. The new hires bring experience leading successful high-growth SaaS sales organizations and will be focused on scaling Freshdesk’s midmarket business in North America and Europe.

"Freshdesk has continued to see strong growth among companies of all sizes. We’re excited to welcome new leaders to our executive team who will guide strategic expansion into key regions with a focus on the midmarket," said Girish Mathrubootham, CEO and founder, Freshdesk. "Bobby and Arun collectively bring a deep knowledge of SaaS sales and operations to Freshdesk that will be instrumental in cementing Freshdesk’s leadership position."

As the Vice President of Sales in North America, Bobby will be responsible for scaling Freshdesk’s midmarket business. Bobby previously held sales leadership roles at Satmetrix Systems, Hightail and Cisco WebEx. He was a key contributor to WebEx's explosive growth from $50M in revenue through the $3.2B Cisco acquisition and led the midmarket and enterprise teams at Hightail to 3x revenue growth.

"Freshdesk’s vast customer base and powerfully simple product position the company for continued leadership in customer support," said Bobby. "I’m excited to be joining this passionate team and I look forward to helping the team deliver on its strong potential in North America."

Arun Mani will grow Freshdesk’s midmarket business in Europe. At AppNexus, he built and scaled a global sales team growing revenue of their core network business by 5x in 3 years. Prior to AppNexus, Arun worked at McKinsey & Company and Accenture, managing client relationships and advising C-level executives on growth strategies and sales enablement.

"I look forward to bringing my experience in building sales teams and enabling customer success to Freshdesk." said Arun. "I’m excited to build on Freshdesk’s tremendous success in Europe and bring our exceptional product that provides best value in the market to more clients in the region."

Bobby and Arun join Freshdesk at an exciting time of growth for the company. Just last year, Freshdesk closed a $50 million round of Series E financing, announced its 50,000th customer and made its first acquisition. The company has also announced several new integrations over recent months to offer a comprehensive approach to customer service for businesses of all sizes.

About Freshdesk

Freshdesk is the leading provider of cloud-based customer support software. The company is headquartered in San Bruno, California, with offices in London, Sydney, and Chennai. Launched in 2010, Freshdesk has 50,000 customers around the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and Petronas. The flagship product allows organizations to support customers through email, phone, websites, mobile apps, forums and social media. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. For more information, visit, or find us on Facebook: or Twitter: @freshdesk.

Media Contact

Arvind Parthiban