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Where coordinated action takes shape. Join us to see how teams cut friction across the enterprise and unlock agility, speed, and innovation for every team.

Read the IDC MarketScape excerpt to explore the capabilities shaping ITSM, and understand why Freshworks was positioned in the Leaders Category.

Read the Business Economic Value report of Freshservice by Futurum Research to see how enterprises are replacing costly, complex legacy ITSM platforms.

Plan your move from a legacy ITSM platform to Freshservice with clear phases, practical checklists, and fewer last-minute surprises.

See how modern IT teams drive ROI with Freshservice

4 technology leaders across a range of industries share what it takes to succeed in the age of AI

Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar

A guide to leveraging AI-powered self-service with Freshworks

Learn how AI copilots can boost agent efficiency to take your customer support to new heights

Learn how Freddy Copilot can make your agents more productive

Take an interactive tour to see Freddy Copilot in action and how it can help your agents

Discover how Gen AI is automating customer interactions, empowering agents, and generating powerful insights for data-backed decision-making.

Employee expectations, technologies, and work models are reshaping EX. Discover what leading organizations are prioritizing to stay ahead in 2025.

A step-by-step guide to delivering AI-led, omnichannel customer expereinces at scale.

Your guide to overcoming barriers to omnichannel success with insights on creating a seamless customer experience that truly transforms engagement.

Dive into how you can leverage AI to supercharge your IT service management.

The definitive ESM guide to unifying service delivery across the enterprise.

Get AI-powered, enterprise-grade IT Service Management with Freshservice in these ongoing webinars.

Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.

Meet growing demand with AI assistance.

AI-powered employee support-anytime, anywhere.

Understand the trends shaping CX, compare your performance against industry peers, and get practical strategies to close the gap.

"Forrester revels the impact of having bots, conversational support, and ticketing–all in one place, powered by AI. "

Learn to evaluate the ITSM platform market and choose the right solution for your business.

Freshworks study shows how AI is restoring positivity and purpose for overburdened customer support teams

In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right.

When it comes to using AI on the job, IT teams are leading by example

AI developed as a collaborative tool for employees isn’t just a value statement, it’s a winning combination for business

Freshworks global survey shows AI putting a dent in busywork, boosting workers’ sense of purpose

Freshworks workplace AI report shows that AI isn’t just improving workers’ experience on the job—it’s boosting customer satisfaction, too

Too many customer service chatbots deliver mediocre experiences. Smart companies are making these critical improvements.

Workers’ enthusiasm for AI can help win over cautious consumers, says Qualtrics’ top workplace psychologist

Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

With Freshworks helping deliver white-glove service, Blue Nile cut showroom no-show rates by 30%

Texas A&M IT scales support for upward of 150,000 visitors with Freshservice

Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty

With Freshworks’ automated ticketing and self-service, the world’s largest sports retailer delights customers, agents, and employees

With Freshworks, Village Roadshow cuts IT costs by 60% while upgrading employee experiences

Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually with an 86% satisfaction rate

With Freshdesk, the top online travel provider improves response time by 73% while nearly doubling ticket volume

Freshworks delivers ‘game-changing’ service and support for members dealing with back and joint pain

Discover how modern Enterprise Service Management is helping CIOs and other IT leaders drive business-wide impact, while enjoying dinner at Del Frisco’s. Get expert insights from Freshworks and guest speaker Julie Mohr from Forrester Research.