70% of global customers prefer brands that provide service across multiple channels
Modern customers have changed and so have their expectations from you. In fact, 47% of them expect a better experience than they did just two years ago. Customers today are digitally informed and driven by convenience. They expect frictionless engagement on their terms and on channels of their choice. And if you don’t want to lose them, you better deliver. We have created a comprehensive guide to help you keep pace with modern expectations, deliver seamless support across channels, and win customers for life.