Customers today are not satisfied with the basic service provided by their financial service providers - they demand a great experience.
Customers not only want affordable services but also personalized services with enhanced capabilities. This has lead Financial service providers to also shift from a product-centric approach to a customer-centric approach which has accelerated the pace of digitization in this space and has highlighted how important it is for the BFSI sector and FinTechs to join hands to offer an intuitive and seamless experience to the customers.
In this report we cover:
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