Freshworks University courses
Courses
30 mins
Freshsuccess Fundamentals
Learn how to set up Health Scores, Alert Playbooks, and Goal Templates to understand and help your customers.
1 hour
Freshdesk Admin Fundamentals
Learn how to set up the basic functionalities like setting up email, SLA, automations, and more.
30 mins
Freshdesk Agent Fundamentals
In this course, Freshdesk agents will learn all the basic functionalities required for them to be successful.
1 hour
Customer Service Skills
Learn how to communicate effectively, handle difficult customers, overcome demotivation, and more.
1 hour
Freshservice Admin Fundamentals
Learn the best practices of configuring Freshservice as an admin, its workflow capabilities and asset management.
15 mins
Freshservice Agent Fundamentals
Learn about working with tickets, ticket properties, and other basic functionalities agents use every day.