ITSM Ask the Expert

Prasad Ramakrishnan

Chief Information Officer

Freshworks

 

Prasad is the SVP of IT and Chief Information Officer of Freshworks and is responsible for the IT vision and strategy of the company and its execution. With over three decades of experience in the Information Technology and Security space, Prasad manages the technology platform to scale Freshworks.

Venkat Balasubramanian

Vice President, Product Management

Freshworks

 

Venkat is VP, Product Management and BU leader for the Freshservice ITSM Solution. He leads vision, strategy and execution for Freshservice, used by thousands of IT teams worldwide; he is an expert on Digital Transformation and IT Service Delivery. Venkat was also a product manager at Yahoo! and AOL where he built consumer internet offerings at internet scale.

Chad Haftorson

Senior Director, Product Management 

Freshworks

 

Chad is Senior Director of Product Management for Freshservice where he develops the vision and product strategy for our core ITSM offering.

Prior to Freshworks, he led product management, cloud and on-prem offerings of project portfolio management solutions, for BMC, Mercury/HP; also leading their platform and integration offerings.