Rethink CX: Episode 2

Superhuman Service: AI-integrated customer service in times of crisis and plenty

With businesses in a slump and skeletal staff, there’s no better time to integrate AI and automation into your customer experience strategy. 

In Episode 2 of Rethink CX, Micah talks to Raj Singh, CEO of GoMoment and Pradeep Rathinam, CCO of Freshworks on how (and why) to leverage AI to enhance your customer experience. 

We cover:

  • How AI is currently being used to enhance customer experience
  • AI in self-service and why it’s key during a crisis
  • Micah’s famous Triangular Model of AI
  • Best practices when integrating AI to your current support landscape
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About Rethink CX

We’re proud to host an exclusive 5-part video series on how your business can come out of this crisis stronger by focusing on your customers. 

Join Micah Solomon, customer experience expert and bestselling author, as he covers topics ranging from managing contact center solutions, leveraging AI and automation to building a customer-centric culture and more with some of the brightest minds in the industry.