Boost your business with insights from industry experts.

Benefit from free exclusive consulting sessions.

 

 

VIEW EXPERT


 

COMPLETE THE FORM

Choose the expert you'd like to speak to and register for the relevant session.

ASK THE EXPERT

You will receive a calendar invite to your session. Once you have secured a spot, you can Ask the Expert all your pressing questions. Enjoy!

BENEFIT FROM EXPERT FOLLOW UP
Following the event, we’ll reach out to you to discuss any follow up questions you may have along with any projects that you are looking to execute.


Our Experts


Conor Neil
President, Vistage Spain

Expertise: Leadership Communications / Coaching / Persuasion, the art of Moving People to Action

Date and time: Coming Soon

With tens of millions of views to his name, Conor Neil is a recognised expert when it comes to communication and leadership. In this session, you will learn about how leadership now is about asking good questions, trusting your teams and encouraging experimentation. Conor will discuss how anyone and any company can activate greater leadership at all levels- whether this is an agent in a contact centre, a shop assistant or a senior board member.


Adrian Swinscoe
Best-selling author and CX Guru

Expertise: 

Date and time: Coming Soon

In a punchy, colourful and no nonsense way, Adrian will explore and unpick some of challenges businesses are facing, what they can do to surmount them, how they should approach these challenges as they look to survive and thrive and what a market leading customer experience may look like.

 Learnings/takeaways:

  • The key questions that CX leaders need to be asking themselves right now if they are to stay relevant and valuable.
  • An insight into what customers really want and what brands should be doing about it
  • The experience achilles heel that most organisations have


Previous Speakers


Jo Causon
CEO, The Institute of Customer Service

Language: ENG

Expertise: Customer service / Employee engagement / Organisational performance / Service strategy

Type session available: Max. 5 companies + 100 passive attendees

Date and time: July 30th / 11:30 - 12:30 CET (English)

Jo, CEO of The Institute of Customer Service since 2009, brings a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the boardroom agenda. In this session, our audience learnt what organisations need to do to implement future-proof customer service strategies, how to manage customer expectations during unprecedented business change and examples of the new services that organisations can take forward


Martin Newman
Founder Customer Service Action

Language: ENG

Expertise: Customer service / Customer behaviour / Change / Customer centric strategy

Type session available: Max. 5 companies + 100 passive attendees

Date and time: July 22nd / 14:00 - 15:00 CET (English)

Martin is the Consumer Champion and founder of Customer Service Action. His bestselling book '100 Practical Ways to Improve Customer Experience' is considered as definitive within the sector. In this session, our audience learnt how consumer behaviour has been affected by the Coronavirus pandemic, and what changes will be temporary and what will be permanent. Martin focused on what business needs to do to be truly customer centric and create an environment that is both safe for customers as well as being experience-focused to re-engage with an organisation's target audience.

 
Martin Hill Wilson
Customer Service, CX & AI Engagement strategist

Language: ENG

Expertise: Customer engagement/ Omnichannel strategy/ Quality management/ AI driven customer service

Type session available: Max. 5 companies + 100 passive attendees

Date and time: July 8th / 14:00 - 15:00 CET

Martin is a recognized Customer Service, CX & AI Engagement strategist and facilitator. With his impressive track record, he is a well-known keynote speaker and chair for contact center and customer engagement conferences. He also runs masterclasses and transformation frameworks on omni-channel contact strategy, customer based quality management, emotive CX for Customer Interaction and AI driven customer service. Martin is also co-author of the critically acclaimed book Delivering Effective Social Customer Service.

FAQ

Do I need to pay for the session?

No. 'Ask the Expert' is an investment from Freshworks to offer you this unique and valuable opportunity at no charge.

Can I register to speak to more than one expert?

Yes, you can. You are free to submit as many forms as you wish. However please note that seats are limited so we probably won't be able to assign more than 1 seat to all those who are interested. Therefore, we strongly suggest to pick only 1 expert you'd like to speak to.

If I submit the form, am I certain I can speak to my selected expert?

Unfortunately not. We only have limited availability as we have a capped amount of experts and timeslots. After registration we will verify your request via a quick call. Shortly after the call, you will receive an email to let you know if you have secured your spot or not.

I can't make it to the scheduled meeting, what do I do?

Please keep your calendar blocked for the date and time you selected until you hear if you have secured a spot or not. When you have been selected but unexpectedly can't make it, please let us know as soon as you can. We can then allocate your timeslot to somebody else. Unfortunately, rescheduling your session to another date and time won't be possible because of the limited availability of all experts.

I registered, but haven't heard anything yet. What can I do?

Once you have registered, you will receive an email confirming we have received your registration and outlining next steps. If you haven't received this email, please check your spam folder. If it is not in there either, please send us an email on asktheexpert@freshworks.com and we will get in touch with you as soon as possible.

I don't have Zoom, is there any other way I can access the session?

All sessions will take place over Zoom. If you don't have the software, you can download and install it for free on https://zoom.us/download