Trusted by businesses worldwide

Why Freshworks CRM?

A powerful, modern CRM without the headache  

An intuitive, refreshing UI empowers users from day one, with a tool they’ll love to use. You can be up and running in minutes. 

A 360° platform to help you unify sales, marketing, and support

Break down data silos. Build a complete view of your customers across multiple touchpoints. Personalize customer interaction to deliver customer delight.

Better leads. Accurate forecasts. Predictable revenue.

Impact revenue growth in real-time and forecast with greater accuracy using ready-to-use, AI-powered contact scoring, pipeline management, and forecasting.

Generate qualified leads. Build pipeline. Accelerate revenue.

ATTRACT

Attract the best leads. Generate 10X more opportunities.

Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine.

Top features:

Create landing pages in minutes. Understand visitor intent.

Track page visits and even actions on your site

Chat in real-time with website visitors using AI-powered chatbots

Tailor email campaigns and generate cost-effective leads for sales

ENGAGE

Deliver personalized experiences at scale. Improve lead engagement
by 40%.

Build tailored campaigns and optimize them with real-time data for better engagement.  

Top features:

Get a 360° view of a customer. Capture all customer interactions in one place.

Freddy AI identifies your best leads - the ones that are most likely to convert

Set up welcome emails or personalized journeys based on actions

Communicate across Phone, Email, Whatsapp, Chat

CLOSE

Drive deals to closure, faster. Reduce time to close by 80%.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue with multi-touch attribution.

Top features:

Improve revenue predictability with more accurate forecasting

Find the best deals to close with AI-based Deal Insights

Collaborate on Slack and Zoom across departments to close deals faster

NURTURE

Develop nurture campaigns that delight customers. Increase repeat purchases by over 50%.

Nurture leads along the funnel with targeted campaigns, support customers with educational content, and build deeper relationships. 

Top features:

Develop nurture campaigns with triggers, actions, and conditions 

Send  transactional emails to customers to upsell and cross-sell

Get a breakdown of campaign analytics for a holistic understanding of your market and audience

Connect Freshworks CRM with your favorite tools

Top Rated CRM software

Customer-for-Life Cloud

Growth

For small and fast growing businesses that need an all-in-one CRM

 

$29

/user/month, billed annually

$35

/user/month, billed monthly

 

29

/user/month, billed annually

€35

/user/month, billed monthly

 

£25

/user/month, billed annually

£29

/user/month, billed monthly

 

A$39

/user/month, billed annually

A$49

/user/month, billed monthly

 

2,099

/user/month, billed annually

₹2,599

/user/month, billed monthly

 

R499

/user/month, billed annually

R599

/user/month, billed monthly

Includes

  • 1,000 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
  • Web Forms Create customized web forms from scratch
  • Website Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
  • Built-in Phone & Email Connect with contacts using email and phone from within the CRM
  • 2-way Email Sync & Team Inbox Set up 2-way email sync and view emails in Freshworks CRM. Enable team inbox so available users can respond to open conversations.
  • Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior FREDDY
  • Drag-and-drop Journey Builder
  • Visual Sales Pipeline Track your deals in a kanban, timeline, or funnel view and get deal statuses at a glance
  • Collaboration with Slack Collaborate with your team on deals in the CRM, find these conversations synced to your Slack
  • 1 Custom Domain Create separate domains for different departments, products and sub-orgs
  • 5 published Landing Pages Build customised landing pages and optimise it for search engines
  • 5 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers
  • 5 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them.
  • 20 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
  • Custom Reports & Dashboards Work on top of default reports and dashboards to create business-specific reports and dashboards
  • Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM
  • Migration from other CRMs Bring in data from Salesforce, Zoho and other CRMs with one-click migration

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ProPOPULAR

Best for larger teams that want to scale and build efficiency

 

$69

/user/month, billed annually

$85

/user/month, billed monthly

 

69

/user/month, billed annually

€85

/user/month, billed monthly

 

5,099

/user/month, billed annually

₹6,099

/user/month, billed monthly

 

£55

/user/month, billed annually

£69

/user/month, billed monthly

 

R1,179

/user/month, billed annually

R1,449

/user/month, billed monthly

 

A$99

/user/month, billed annually

A$125

/user/month, billed monthly

Everything in Growth, plus

  • 3,000 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Lead Gen Bot Set up conversational bots to book meetings, qualify visitors, and more FREDDY
  • Answer Bot Use the chatbot to send default answers to common questions Freddy
  • WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
  • Advanced Custom Fields Formula fields let the CRM perform calculations; lookup fields fetch data from other fields
  • Behavioral Segmentation Segment contacts based on custom events like cart abandonment
  • Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM freddy
  • 10 Multiple Sales Pipelines Create multiple pipelines to accommodate every sales process in your business
  • Deal Insights Find out if a deal is likely to close, trending, at risk or has gone cold freddy
  • Product Catalog Create products across categories, add them to deals, set prices in different currencies
  • 10 Custom Domains Create separate domains for different departments, products and sub-orgs
  • 10 published Landing Pages Build customised landing pages and optimise it for search engines
  • 20 Active Marketing Journeys
  • 10 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • 50 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
  • 50 Custom Roles Create your own roles for users by modifying the default roles in the CRM
  • Territory Management Create territories based on regions, business unit or even industry type
  • Sales Goals Add goals for your team based on deal value and number of won deals
  • Custom Sales Activities Create sales activities that are specific to your business, like business lunches
  • Offline Mode on Mobile App Add records and access saved views offline, sync changes when you're back online

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Enterprise

Built for enterprises who need customization and control

 

$125

/user/month, billed annually

$149

/user/month, billed monthly

 

125

/user/month, billed annually

€149

/user/month, billed monthly

 

£99

/user/month, billed annually

£119

/user/month, billed monthly

 

A$179

/user/month, billed annually

A$219

/user/month, billed monthly

 

9,199

/user/month, billed annually

₹10,999

/user/month, billed monthly

 

R2,129

/user/month, billed annually

R2,529

/user/month, billed monthly

Everything in Pro, plus

  • 5,000 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
  • Call Recording Opt-in & Opt-out Get contacts' consent before you begin recording calls
  • Queue Callback (Virtual Hold) Let your contacts opt for a callback and hang up instead of waiting on the line
  • Holiday Routing Divert calls to alternate lines and special queues for holidays, or leave a voicemail
  • Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
  • Deal Teams Create ad-hoc teams to work on specific deals
  • Audit Logs View configuration changes made in the CRM in a chronological sequence
  • Marketing Transactional Emails These are 1-1 emails triggered by website events and sent by marketers using an API key
  • 25 Custom Domains Create separate domains for different departments, products and sub-orgs
  • 25 published Landing Pages Build customised landing pages and optimise it for search engines
  • 100 Active Marketing Journeys
  • 25 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • 100 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
  • 100 Custom Roles Create your own roles for users by modifying the default roles in the CRM
  • 10 Custom Modules Add up to 10 modules specific to your business
  • Sales Forecasting Commit to deals and set best-case estimates to make accurate sales forecasts
  • Forecasting Insights Freddy suggests deals that can be committed to your sales forecast Freddy
  • Advanced Metrics Get handy metrics (like won deals, emails delivered) and apply them directly in custom reports
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

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What our customers love about us

Need just the Sales or the Marketing Cloud?
Then we've got you covered too.

Sales Cloud

Surface the best leads, manage your pipeline, automate sales activities, and get smart insights that can help close deals, faster.

START SELLING

Marketing Cloud

Create personalized campaigns, attract the best leads, engage with context, and deliver the best customer experience at scale.

START MARKETING

Try the Freshworks CRM

Customer-for-Life Cloud today

Start your 21-day free trial. No credit card required.