Feature Updates

Introducing Customer 360

Introducing Customer 360

Businesses use 6 to 10 apps on average to manage customer journeys and interactions. Customer data i...
Introducing: Shared Phone Channel For Freshsales Suite And Freshdesk Omnichannel

Introducing: Shared Phone Channel For Freshsales S...

For every kind of business out there, sales is almost always followed by support and is usually spok...
Introducing the Zoom Integration for Freshworks CRM

Introducing the Zoom Integration for Freshworks CR...

When a survey was conducted in 2019 about working from home, about 30% of respondents [source: owl l...
Sales and Service go hand in hand

Sales and Service go hand in hand

Great news for Freshservice users! You can view and create incidents, add ticket notes, and keep you...
Solve your calendar scheduling woes with Freddy’s calendar and OOO suggestions

Solve your calendar scheduling woes with Freddy’...

Salespeople spend about 37% of their day in sales-related activities. What about the rest? It’s de...
Manage Your Product Catalog Within Freshsales With the Products Module

Manage Your Product Catalog Within Freshsales With...

As a salesperson, your primary goal is to bring in revenue for your company. However, as your compan...
Make Freshworks CRM Your Own With Custom Modules

Make Freshworks CRM Your Own With Custom Modules

As sales teams expand, having a CRM that can adapt to unique business needs can help accelerate sale...
6 Bulk Emails Hacks to Spend Way Less Time on Email

6 Bulk Emails Hacks to Spend Way Less Time on Emai...

As a salesperson, you strive to find the best ways to engage with your prospects and contacts. Thoug...
Manage User Access and Permissions Better with Custom Roles

Manage User Access and Permissions Better with Cus...

As your company expands, your sales team grows with multiple hierarchies and roles. Each member of t...
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