Feature Updates

Workflows 3.0—now with templates and advanced automation capabilities

Workflows 3.0—now with templates and advanced au...

Workflow Automation in Freshsales helps you cut back on repetitive manual tasks every day. From foll...
Introducing Freshmarketer for Shopify: the only multichannel conversational marketing CRM

Introducing Freshmarketer for Shopify: the only mu...

Until the start of March 2020, when the global lockdown came into effect, the world as we knew had a...
Introducing Customer 360

Introducing Customer 360

Businesses use 6 to 10 apps on average to manage customer journeys and interactions. Customer data i...
Introducing: Shared Phone Channel For Freshsales Suite And Freshdesk Omnichannel

Introducing: Shared Phone Channel For Freshsales S...

For every kind of business out there, sales is almost always followed by support and is usually spok...
Introducing the Zoom Integration for Freshworks CRM

Introducing the Zoom Integration for Freshworks CR...

When a survey was conducted in 2019 about working from home, about 30% of respondents [source: owl l...
Sales and Service go hand in hand

Sales and Service go hand in hand

Great news for Freshservice users! You can view and create incidents, add ticket notes, and keep you...
Solve your calendar scheduling woes with Freddy’s calendar and OOO suggestions

Solve your calendar scheduling woes with Freddy’...

Salespeople spend about 37% of their day in sales-related activities. What about the rest? It’s de...
Manage Your Product Catalog Within Freshsales With the Products Module

Manage Your Product Catalog Within Freshsales With...

As a salesperson, your primary goal is to bring in revenue for your company. However, as your compan...
Make Freshworks CRM Your Own With Custom Modules

Make Freshworks CRM Your Own With Custom Modules

As sales teams expand, having a CRM that can adapt to unique business needs can help accelerate sale...
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