Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Try Freshworks CRM — the CRM that has sales engagement and management on one platform.
Gartner Magic Quadrant 2020 - Sales Force Automation
G2 Crowd CRM Software Leader 2020
GetApp Best Functionality & Features 2020
Capterra Top20 2020
Sales Engagement Built-In
Automate outreach and follow-ups with built-in sales engagement functionalities.
Get access to the right features that suit your business at an economical price.
Get free, 24/5 support over phone, chat, and email, regardless of the plan.
“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly
complicated because it allows for so much customization that you end up doing nothing.
When we explored Freshworks CRM, the first thing I remember saying is,
okay, the interface is clean and simple.”
“Our team got up and running with Freshworks CRM unbelievably quickly. Using Smartforms, we’re able to generate over a thousand website leads a month without any manual intervention, which is a huge benefit.”
“We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it.”
Quote-based pricing model
Note: Data as on Jul 15, 2019
Sales prospecting is the one activity that eats up a majority of the sales rep’s time. By automating the outreach process, your sales reps have more time to do what they do best—selling. Both Freshworks CRM and Outreach allow you to design sales cadences—email sequences, call reminders, and follow-up tasks—and execute campaigns. But, Freshworks CRM is a step ahead as it allows you to send smart campaigns based on the recipient’s behavior. For example, you can setup onboarding email campaigns based on the prospect’s actions on your product or service. Or, create a campaign to send automatic reminder emails to contacts every five days for subscription renewal. Of course, these are just a few of the many things you can do with Freshworks CRM's sales campaigns.
Learn more about creating sales campaigns
For AEs, discussions with sales managers, finance, and legal teams over a deal are a part of their everyday activity. But cross-collaboration between teams can be quite challenging and time-consuming—finding time to meet the other person, discussing the project, sharing information, etc. With the Freshconnect integration with Freshworks CRM, it’s easy to collaborate with anyone in your organization directly from the CRM. Simply @mention their username or email address from the deals page. Outreach lacks the capability to collaborate with other teams right from the platform.
Learn more about Freshworks CRM-Freshconnect integration
When it comes to choosing a sales management platform, versatility is key. Since each sales team follows a different set of sales processes, the tool should allow you to align the steps in each of the sales processes with the stages in your sales pipelines. With Freshworks CRM, it’s easy to do this by creating multiple sales pipelines, each with a different set of deal stages. So your inside sales reps, AEs, and customer success teams can use one platform, and yet manage separate pipelines for their sales operations. While Outreach does have opportunities, it lacks the capability to create multiple pipelines for different teams.
Learn more about managing multiple sales pipelines
The pricing model for Outreach is volume-based. One fully-loaded seat starts at $140/month (billed annually), excluding premium support and any custom professional services. As for Freshworks CRM, the cost of the CRM is fair and square with no hidden costs. You have four pricing plans to choose from, aside from a freemium CRM and a 21-day trial period. Each plan is configured with features to suit teams and businesses of varying sizes at affordable subscription costs. So, as your business scales, our plans scale with your needs.
Check out the pricing plans for Freshworks CRM
Both Freshworks CRM and Outreach allow you to manage leads, contacts, accounts, and deals. But, Freshworks CRM is a step ahead as it gives you the flexibility to customize your CRM as you expand your business across geographies, business sizes, or product lines by creating sales territories. You can create a systematic sales territory management plan to organize your team, auto-assign leads in a round-robin, assign phone numbers to territories, transfer calls to territories, limit territory access, and more. Freshworks CRM also allows you to upload files from the computer or link files from Google Drive, Dropbox or any publicly available source, and share them with your team.
Outreach, on the other hand, has an option to auto-assign leads, but it lacks the functionality to upload and manage files.
Both Freshworks CRM and Outreach have a robust email management system. But, when it comes to feature capabilities, Outreach has limitations. Freshworks CRM, on the other hand, has everything you need to seamlessly send emails from within the CRM. Whether it’s Gmail integration (or integration with other email clients like Outlook), 2-way email sync, creating unlimited email templates, scheduling bulk emails, tracking email opens and clicks, real-time email alerts, creating sales campaigns—you name it, Freshworks CRM has it.
Pipeline Management in Freshworks CRM gives you a visual representation of the deals across stages. The CRM also allows you to create multiple sales pipelines, each with a different set of deal stages. So your inside sales reps, AEs, and customer success teams can use one platform for selling, and yet manage separate pipelines for their sales operations. Freshworks CRM also has the flexibility to call and email prospects right from the pipeline view, and track tasks and appointments using color-coded icons.
Outreach allows you to manage deals, but it lacks the capability to create multiple sales pipelines for different teams.
Freshworks CRM’s AI-based lead scoring allows you to categorize your leads into hot, warm, and cold. Assign scores by adding and subtracting points based on the lead’s interaction with your company—their behavior on your website, in-app, and email. Give your sales reps the means to focus their time and efforts to pursue the right leads using lead scoring in Freshworks CRM.
Outreach lacks the functionality to score leads by property and behavior on your website, in-app and email.
While both Freshworks CRM and Outreach have standard reports and dashboards, Freshworks CRM gives you the flexibility to create custom reports by using data across all modules. The CRM not only gives you the flexibility to create reports based on sales activities—email, phone, tasks, and appointments—but also advanced reports like sales velocity reports, sales cycle reports, etc.
Data as of 1st January, 2019
increase in revenue
increase in productivity
faster sales cycle
automation of tasks
faster in generating reports
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