Gartner Magic Quadrant 2021 - Sales Force Automation
G2 Crowd CRM Software Leader 2021
GetApp CRM Software Leaders 2021
Software Advice CRM Front Runners 2021
CRITERIA |
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Trial period |
21 days |
10 days |
Leads, contacts, accounts and deal management | ||
Custom sales activities | ||
Sales sequences | ||
Cloud telephony | ||
Predictive contact scoring | ||
Website, in-app and lead tracking | ||
Custom reports & dashboards | ||
Free support |
Disclaimer: Data as of 24th September, 2021
The lead can only be identified by email address. However, without email information, they cannot identify such users in RD station. With Freshsales Suite, you can capture leads directly from your website’s contact forms and mark the source as ‘Webform,’ ‘Web,’ ‘Landing Page,’ ‘Webinar’ etc., to demarcate the leads imported from the spreadsheet and the ones from your newly launched landing page. You can also craft different nurture buckets and onboarding strategies using Sales Sequences by tracking leads that have signed up for gated content on your website.
COMPARISON |
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Manage leads, contacts, accounts and deals | ||
Auto profile enrichment | ||
Sales territory management | ||
Auto lead assignment | ||
Custom sales activities |
RD Station does not come with AI capabilities. While Freshsales Suite is feature-rich and fully functional, you can sell faster and smarter with Freddy AI. It offers extensive capabilities to aid in revenue forecasting, improving sales productivity, sales velocity, and more. Features like Chatbot personalization, deduplication OOO Detection, calendar suggestions, next best actions, deal insights, and dynamic forecasting empower businesses in every step of their way towards a sale.
COMPARISON |
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Freddy AI | ||
OOO Detection | ||
Deal insights |
Freshsales Suite comes with a very robust reporting structure. It allows you to create custom reports that fit your requirements. You can create custom reports from scratch or use our available curated reports to measure your campaigns' success. You can personalize your curated reports with your preferred metrics.
COMPARISON |
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Custom reports | ||
Basic reports |
RD Station, in most cases, delivers a fragmented multi-product experience for sales and marketing teams and is often a challenge as they scale. There is a lack of integration with e-commerce apps for transactional emails such as payment slips, abandoned carts, and birthday emails. Freshsales Suite is a full-fledged solution that combines advanced sales and marketing automation and multi-channel communication to evade the hassles of integrating with other bolt-on software. With Pipeline Management 2.0, workflows, sales Sequences, and extensive customizations you can scale further.
COMPARISON |
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Marketplace | ||
API access |
RD Station does not offer a mobile application. Freshsales Suite offers a mobile app where you can manage contacts, deals, and accounts on the move and stay connected with your prospects and team. You can deliver exceptional customer experiences, send and receive emails, set up meetings, change deal stages from anywhere with the data at your fingertips, even while working offline.
COMPARISON |
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Mobile app | ||
Set up meetings, manage deals, send emails on the go |
RD Station does not have built-in live chat capabilities. Freshsales suite comes with built-in live chat functionalities to enable chat-driven lead capture with seamless CRM connect.
COMPARISON |
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Email support across all plans | ||
Chat support across all plans | ||
Phone support across all plans |
While both have good customer support, Freshsales Suite edges out by providing free 24/5 phone, email, and chat support across all plans.
COMPARISON |
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Free 24/5 email, phone and chat support |
Note: Data as of 24th September, 2021
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