Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Improve website visitor engagement, convert leads faster, provide speedy support, and boost customer experiences.
Interact with your audience with proactive messaging at various touchpoints in their journey. With Freshworks CRM, run chat campaigns on your website or within your product to engage with your audience at the right time, qualify leads, accelerate conversions, and do more. Choose Triggered or Targeted messages based on the campaigns that you want to run, or build chatbots to automate your marketing, sales, and support engagement.
Communicate with your audience on your website or your web app with Triggered Messages. Easily set off messages at the right time to keep your audience engaged based on who they are and what they do. Create rules that trigger messages at opportune moments based on their website behavior, user properties, purchases, and more.
Use intelligent chatbots powered by AI to understand intent and send contextual answers to your audience queries. Or, set up custom flows based on your use cases. Run chatbot-led campaigns across your sales, marketing, and support functions and amplify delightful experiences. You can also import in-house bots or connect external bots with Freshworks CRM, for easy customization based on your requirements.
With Targeted Messages in Freshworks CRM, you can direct your users to achieve business goals. Quickly send messages to different segments of your users, nudge them towards specific actions like feature adoption, onboarding users, purchase completion, etc., and do more.
Interact with your customers across apps straight from your CRM. With Freshworks CRM, you can easily connect with your audience over Whatsapp, Apple Chat, Line, Facebook Messenger, mobile, and web app. Personalize your engagement with interactive gifs, docs, etc., and easily handle multiple conversations simultaneously.
Automatically route chats to the respective teams with Chat assignment rules feature in Freshworks CRM. Set response expectations, prevent messages from triggering after business hours, configure canned responses, to never miss delighting your audience. You can also choose to auto-resolve chats when a user has gone offline.
Benefit teams’ across your organization all within a single platform. Easily achieve multiple use cases across sales, marketing, and support functions, deliver personalized engagement throughout your customers’ lifecycle, and provide delightful experiences.
Quickly capture lead information from your website visitors, and route them to your sales teams and accelerate your sales cycle.
Easily onboard new users to your product, guide them with personalized messages and videos and deliver seamless experiences.
Amplify conversions from your website with personalized interactions, minimize form/cart abandonment and eliminate friction from conversion paths.
Guide users on your product to achieve success by increasing activation, adoption rates, monitoring usage, and minimizing churn-inducing factors.
Communicate changes or run offers across your website and product by triggering announcement messages at the right time.
Make the most out of every transaction by setting off deals and packages messages when the customers are about to make a purchase, and increase your AOV/ARPU.
Surface the best leads, manage the pipeline, automate sales activities, and get smart insights that can help close deals, faster.
Create personalized campaigns, attract the best leads, engage with context, and deliver the best customer experience at scale.
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