Freshworks CRM All Features Email Campaigns


Achieve marketing goals with effective email campaigns

Easily create emails with the drag-and-drop editor

Build emails from scratch effortlessly with our easy to use drag-and-drop editor. Experiment with different styles and layouts to create emails that communicate better. Choose from our vast collection of templates to create design-rich emails that complement your messaging.

Optimize for different devices

Test your emails on different devices before you send out to your audience. Preview your campaigns on desktop, mobile, or tablet modes to deliver beautiful and responsive emails.

Improve engagement with personalization

Send emails that speak to your audience with personalization and can bring in more conversions. Schedule emails to go at the right time to provide contextual engagement. Whether you want to personalize your subject lines or create different designs for different segments, do it all with Freshworks CRM.

Understand campaign performance with analytics

Go beyond the conventional metrics like open rates, click rates, etc., and get down to the nitty-gritty details of how your campaign is performing with analytics. Visualize how your campaigns fare and create powerful custom reports to identify its ROI.

Deliver engaging campaigns that drive sales

Engage and convert your audience from subscribers into paying customers with Email Campaigns. Provide relevant information at the right time, and deliver integrated campaigns that improve conversions.

Send promotional emails

Delight your customers with relevant offers and promotions and use emails to communicate with them.

Schedule newsletters

Send newsletters to your audience to educate them about your product/service, update them about your improvements, and do more.

Dispatch event invites

Promote upcoming events that you are hosting, and use emails to motivate your audience to participate and boost registrations.

Communicate product updates

Send simple and straightforward emails about product updates and keep your audience updated.

Send announcement emails

Convey organizational announcements to your audience and keep them updated about changes that may impact them

Send internal updates:

Keep your employees in the know of what is happening with the organization by using emails for internal communications.

Need just the Sales or Marketing Cloud?
Then we've got you covered too.


Sales Cloud

Surface the best leads, manage the pipeline, automate sales activities, and get smart insights that can help close deals, faster.

Start Selling

Marketing Cloud

Create personalized campaigns, attract the best leads, engage with context, and deliver the best customer experience at scale.

Start Marketing