Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
With Session Replay in Freshworks CRM, pinpoint user struggles on your website or application, improve user engagement, and deliver exceptional experiences.
Session replay is a video like replica of your visitor’s journey on your website and application. They are an indispensable tool in your optimization stack and help boost conversion rates. With Freshworks CRM’s Session Replays, visualize what anonymous visitors experience on your website/application, record their interactions like clicks, taps, keystrokes, and scrolls, in real-time, fix underlying issues, and provide delightful experiences.
With Session Replay in Freshworks CRM, track issues that impact website conversions. Monitor visitor’s clicks, taps, scrolls, media actions, and more, on your site captured as anonymous sessions. Prioritize website issues like page loading time, broken web elements, etc., and provide seamless customer experiences.
Gain insights on visitor behavior while being mindful of your audience’s privacy. Freshworks CRM’s Session Replay automatically masks sensitive information on your web pages like credit card details and passwords from being recorded and displayed in the session. With the ability to mask user-defined sensitive fields, capture only the information you want, and delight your audience.
Surface the hottest leads, manage pipelines, automate sales activities, and get smart insights that can help close deals faster.
Create personalized campaigns, attract the best leads, engage contextually, and deliver the best customer experience at scale.
Explore Conversion Optimization features in Freshworks CRM
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