Freshworks CRM All Features Conversion Optimization Session Replay

What is a Session Replay?

Session replay is a video like replica of your visitor’s journey on your website and application. They are an indispensable tool in your optimization stack and help boost conversion rates. With Freshworks CRM’s Session Replays, visualize what anonymous visitors experience on your website/application, record their interactions like clicks, taps, keystrokes, and scrolls, in real-time, fix underlying issues, and provide delightful experiences.


Gain more context on audience behavior and increase conversions

Identify conversion barriers and unlock revenue

With Session Replay in Freshworks CRM, track issues that impact website conversions. Monitor visitor’s clicks, taps, scrolls, media actions, and more, on your site captured as anonymous sessions. Prioritize website issues like page loading time, broken web elements, etc., and provide seamless customer experiences.

Get targeted audience insights

Target and record sessions of your visitors based on multiple audience segments and avoid spamming your sessions. Choose from audience segments or create your own with custom javascript and focus on the segments that yield maximum conversions.

Be privacy compliant

Gain insights on visitor behavior while being mindful of your audience’s privacy. Freshworks CRM’s Session Replay automatically masks sensitive information on your web pages like credit card details and passwords from being recorded and displayed in the session. With the ability to mask user-defined sensitive fields, capture only the information you want, and delight your audience.

                 Need just the Sales or the Marketing Cloud?            Then we've got you covered too.

Sales Cloud

Surface the hottest leads, manage pipelines, automate sales activities, and get smart insights that can help close deals faster.

Start Selling

Marketing Cloud

Create personalized campaigns, attract the best leads, engage contextually, and deliver the best customer experience at scale.

Start Marketing